Unity - Deployment Implementation Lead - CS Global Software
About The Position
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Unity Program is one of the most prominent programs of SHS CS and its mission is to create one global platform to host a harmonized, state-of-the-art customer service process, seamlessly integrated in our company’s IT ecosystem. Call opening, pre-clarification, scheduling & dispatching, site visit support, as well as specialized reporting are in scope. A global rollout across 70+ countries within the next years is also part of the program’s mission, making it a truly strategic initiative for our company’s success.
Requirements
- Proficiency in Customer Service processes and Quality Management System is a must.
- Minimum 5 years of proven experience with large projects, as a Project Manager.
- You speak English fluently in order to be able to operate successfully in our international and multicultural working environment.
- You communicate reliably across all organizational levels and work cultures and have a strong ability to achieve results.
- You have a convincing appearance, very good communication and executive-level presentation skills and experience in dealing with managers and international teams.
Nice To Haves
- Project Management certification highly desired.
- Degree in related discipline or advanced degree, preferred.
- Project experience with global program related to software release and deployment is beneficial.
- Foreign language skills (German, Spanish, etc.) are desired.
Responsibilities
- Establish the local deployment team across functional and business areas.
- Ensure effective staffing and resource monitoring throughout the deployment period.
- Support the local deployment ensuring business continuity and service business stability before, during and after implementation.
- Own Project Management governance, execution control and adherence to program standards for the deployment.
- Own overall business readiness and service operations continuity.
- Be accountable for Project Management & Governance and for Quality & Compliance within the Deployment Implementation Team end-to-end deployment RACI.
- Be accountable for Data Privacy and governing the required privacy-related alignment across the deployment.
- Be accountable for Organizational Change Management and Communications across the deployment.
- Define business objectives and business acceptance criteria for Cutover, Hypercare and transition to operations.
- Monitor deployment progress, service performance and quality and trigger corrective actions where required.
- Approve and release milestones from the business perspective, including readiness, data migration, go-live and Hypercare exit.
- Identify and manage business risks and service delivery risks; act as escalation authority for business-critical issues.
- Drive user adoption from a business ownership perspective and ensure productivity realization.
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
