Deployment Engineer

Ultra • Brooklyn, OH

23h • Onsite

About The Position

We're seeking a Deployment Engineer to join our NYC-based team, and help us scale our growing fleet of robot deployments. You'll take a site from an empty floor to a fully commissioned, production-ready robot, and set the standard for deployments that follow. We're an early stage company moving very fast in a rapidly growing space, and we welcome people from any background as long as you're excited to join our mission, drive immediate impact, and create a future where automation is accessible to all.

Requirements

• Strong foundation in engineering.
• Enjoy working closely with others.
• Responsible for working with our customers to get the most out of our robots.
• Excited about using your technical knowledge to empower customers.
• Extreme sense of urgency to work quickly and decisively.
• Think one step ahead.
• Frequent travel to customer sites, up to 3 or 4 weeks a month to various locations across the US may be required when we are in a deployment sprint.
• Understanding of how complex mechanical and electrical systems work.
• Ability to put things together without a manual.
• Ability to surprise and delight customers by building strong relationships and properly setting + overdelivering on expectations.
• Thrive in a high-trust, high-autonomy environment.
• Do not need to be micromanaged on what the top priorities are at any given moment.

Nice To Haves

• Experience with CAD/CAM, manufacturing methods including 3D Printing, CNC machining, and electrical assembly.
• Computer assembly, administration, and networking
• Familiar and comfortable with VR headsets
• Experience building and troubleshooting robotic and mechanical systems

Responsibilities

• Install, upgrade, and troubleshoot our robots in the field.
• Train and support our customers’ employees to get the most out of our robots.
• Use your extensive knowledge from the field to bring the voice of the customer to our product, software and ML teams as they design and build our robots and software.
• When at HQ, help build our actual robots, from being a part of the design and component selection process, to assembly and testing before we deploy.
• Provide outstanding remote customer service in slack, text, or over the phone - monitor robot performance and triage issues proactively as they come up.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed