Deployment Engineer

Island • Coppell, TX

1d • Hybrid

About The Position

The Deployment Engineer is a core member of the Island Catalyst Team, an elite deployment unit focused on accelerating and completing Island Enterprise Platform deployments for enterprise customers. This role partners directly with customers, working both on-site and remotely, to drive expanded value beyond traditional customer success or solutions engineering functions. The engineer will own engagements end-to-end, contribute to building the deployment practice, and help define how Island scales across its enterprise customer base. The Catalyst Team operates as a specialized, time-boxed engagement unit, acting as a tiger team to drive deployments to target adoption and then handing confident customers back to their customer success and account teams. The team is built around three core areas: Deployment Framework, Expert Resources, and On-Site Engagement.

Requirements

• 3+ years in implementation consulting, solutions engineering, technical customer success, or a similar customer-facing technical role.
• Hands-on experience deploying enterprise software, ideally in security, endpoint management, or network infrastructure.
• Proven experience leveraging AI to accelerate work, deliver higher value to customers, and familiarity with AI concepts like GenAI, Agentic AI, RAG, MCP and tools like Claude, Gemini, Lovable.
• Strong technical foundation with enterprise identity (Entra ID, Okta, Google Workspace), SSO/SAML/SCIM, and browser or endpoint environments.
• Proven ability to lead workshops and drive decisions with stakeholders at all levels.
• Structured project management instincts to run time-boxed engagements with clear milestones and hold parties accountable.
• Strong written and verbal communication skills to translate technical complexity into clear customer guidance.
• Willingness and ability to travel for on-site customer engagements (estimated 40–60%).

Nice To Haves

• Familiarity with the Island Enterprise Platform.
• Background in professional services, implementation consulting, or managed deployment programs.
• Experience building deployment frameworks, playbooks, or enablement content from scratch.
• Exposure to enterprise security concepts like DLP, web filtering, zero trust, or endpoint policy management.

Responsibilities

• Lead time-boxed, structured deployment engagements with enterprise customers from kickoff through handoff.
• Conduct on-site deployment workshops and hands-on configuration sessions with customer IT and security teams.
• Configure Island Enterprise Platform environments, including policies, integrations, identity (SSO/SCIM), and app management.
• Identify and remove technical and organizational deployment blockers in real-time.
• Drive customers to target adoption milestones within the defined engagement window.
• Deliver a complete, documented handoff, ensuring customers are confident and ready to expand independently.
• Help design, refine, and document the Island Deployment Framework.
• Develop deployment workshop guides, facilitation templates, and customer-facing engagement materials.
• Build and maintain a library of reusable deployment artifacts, configuration playbooks, and best-practice documentation.
• Capture lessons learned from each engagement and feed them back into methodology improvements.
• Contribute to establishing the intake process, engagement criteria, and operating model for the Catalyst Team.
• Produce deployment case studies and reference documentation.

Benefits

• 100% covered medical, dental, and vision benefits for employees starting on day 1, with 85% covered for dependents.
• Discretionary Time Off (DTO).
• 401K with 4% company match.
• Paid parental leave policies.
• Daily catered lunch in our Coppell HQ.
• 24/7 access to Cypress Waters gym facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed