Deployment Engineer, Software

Valinor Enterprises, Inc. • New York, NY

1d • Hybrid

About The Position

Valinor Condor is seeking a Deployment Engineer to embed with customers and integration partners and serve as the link between the field and Condor's R&D team. This is a software-focused role that also touches hardware, product, and drone piloting, built for a generalist who likes range and customer contact. You'll support training, test flights, and live debugging across hardware and software, and turn real operational feedback into shipped features. The role is hybrid with a home base at either our New York or North Carolina site and involves upwards of 75% travel, including multi-week on-site deployments.

Requirements

• Bachelor's in Computer Science, Computer Engineering, EE, Robotics, or a closely related field, or equivalent experience.
• 2 to 6 years of experience in software engineering, robotics, field engineering, or technical support of complex hardware systems.
• Real embedded software experience, with proficiency in C++ and Python, Linux, serial protocols (UART, I2C), and networking.
• Proven track record troubleshooting systems across hardware, firmware, and software.
• Experience building frontend software and flight control logic.
• Ability to fly and debug drones, or to ramp quickly, including obtaining an FAA Part 107 license.
• Clear communication with both engineers and non-technical users, and calm, decisive judgment when a customer's operation is on the line.
• Willingness to travel upwards of 50%, including multi-week customer deployments.
• Based near, or willing to relocate to, our New York or North Carolina site, and hybrid in office when not traveling.
• Employees will have access to information, materials, and technologies subject to U.S. export controls, i.e., EAR and/or ITAR, and must be U.S. Persons, as defined by 22 C.F.R. § 120.62, based in the United States.

Nice To Haves

• Forward-deployed or field application engineering experience, flight control, navigation, or autonomy work, startup experience, and a background at a hardware-product company (robotics, drones, automotive) a plus.

Responsibilities

• Deploy on-site with customers and integration partners for multi-week engagements to install, configure, and bring Condor systems into live operations.
• Support operational and test flights end to end, including pre-flight testing, briefings with contingency plans, and debriefs with customer and Condor teams.
• Lead customer training and help operators get confident on the system.
• Debug live issues across hardware, firmware, and software, often on the spot.
• Write, test, and deploy code and configuration fixes in the field, then upstream that work into the core product.
• Serve as the main technical link between the customer and R&D, turning field observations into reproducible bug reports, requirements, and feature specs.
• Work with R&D at the NY or NC base to land fixes and features, and validate them in the field before wide release.
• Write runbooks, knowledge base articles, and training materials so fixes scale beyond a single site.

Benefits

• Competitive salary, equity packages, and benefits, including health, dental, and vision insurance - fully covered for employees, 401(k), development stipends, among others.
• Unlimited PTO and two-week company holiday at the end of every calendar year.
• Fertility benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level