Deployed Product Manager, Health Systems

Heidi•San Francisco, CA

8d•$170,000 - $220,000•Hybrid

About The Position

Heidi is an AI startup that has rapidly grown to support millions of patient visits globally. They are focused on building an AI Care Partner to strengthen the human connection in healthcare. Having found product-market fit with individual clinicians through a freemium medical scribe, Heidi is now expanding to serve health systems. This role involves working directly with health system accounts to build and deploy product solutions that address their specific needs and improve clinical workflows. The goal is to make deployments faster over time by turning deployment problems into configuration problems, ultimately allowing clinicians to focus on patient care.

Requirements

BA/BS in a technical or analytical field (e.g. Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related).
4+ years in product roles, though we care more about what you've shipped than years on the clock.
A romantic streak about software and a belief that great design transforms someone's day.
You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what you've made with them.
Fluency with core LLM concepts and systems (prompting, fine-tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user-facing products.
You default to building over requesting.
Strong opinions, weakly held; you'll shift the room when you're right.
Data fluency with diagnostic teeth; you can read adoption dashboards and distinguish a training problem from a product problem from an integration problem.
Are you an execution powerhouse?
Have you shipped something this week?
Are you good at games?
Did you have a weird teenage hobby?
Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?
Does the prospect of making health systems a lot nicer make you feel fuzzy inside?

Responsibilities

Own product and revenue outcomes for a portfolio of Americas health system accounts.
Go on-site with customers, observe workflows, and produce specs for discrete capabilities that Heidi can build and bill for.
Make build-vs-configure trade-offs for every engagement.
Own sprint delivery for your accounts: prioritise work, unblock engineers, make daily trade-off decisions between speed and reusability.
Build extensible product so what you ship for one account becomes a configurable module for the next.
Partner with your commercial counterpart to prioritise across accounts, negotiate scope, and manage customer expectations.
Connect field signal back to core product: attend rituals, surface learnings, advocate for shared investment when you see the same pattern repeating.
Drive adoption within customer accounts until clinicians use it daily.
Navigate compliance and regulatory requirements as product constraints.