Dependency Case Management Supervisor

Chsfl•Vero Beach, FL

About The Position

The Dependency Case Management (DCM) Supervisor manages the daily operations of a CHS DCM unit. The Dependency Case Management (DCM) Supervisor identifies and assesses client and family needs with the ultimate goal of permanency; supervises DCM and support staff; and coordinates service delivery to meet client needs, program goals and contract objectives. Overall, the Dependency Case Management (DCM) Supervisor contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families.

Requirements

Master’s degree in a human services related field from an accredited university, required.
Child Welfare Case Management certification, required.
Florida Driver’s License within 30 days from hire required, with daily access to a reliable and insured vehicle.
Four years of experience in human services, required.
Knowledge of COMMUNITY RESOURCES | DEPENDENCY
Skills and Proficiency in: Planning, organization and time management, oral & written communication
Interpersonal Relationship Building, Collaboration, Teaming
Computer systems and MS Office, including Word, Excel and Outlook
Ability to: Interact effectively with children and families from diverse backgrounds.
Set appropriate limits and boundaries with clients.
Act decisively to protect clients when necessary.
Assess and apply proper intervention strategies.
Identify and understand environmental stressors.
Recognize importance of social, economic, environmental factors in the development and resolution of personal/family problems.
Be sensitive to service population’s cultural/socioeconomic characteristics.
Supervise others, with coaching skills that result in accomplishing goals through direct reports.
Perform at a high level of autonomy, with general supervision.
Perform under strong demands in fast-paced, diverse, sometimes ambiguous environments.
Commit to providing high customer satisfaction with positive service delivery results.
Meet critical deadlines, while maintaining attention to detail, accuracy and quality.
Handle highly stressful, sensitive situations; maintain confidentiality and professional boundaries.
Demonstrate the behaviors of our CHS Common Bond Values.
Be energetic, passionate and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change.
All applicants are subject to background screening through the Florida Agency for Health Care Administration (AHCA).

Nice To Haves

Supervisory experience, preferred.
Experience in a dependency environment, preferred.
Experience in these related fields/titles welcome: Child Welfare, Dependency, Social Work, DCF, Foster Care, Adoptions, Teaching, Psychology, Criminal Justice, etc.

Responsibilities

Manage the daily operations of a CHS Child Welfare Case Management unit.
Oversee proper client to staff ratio.
Provide support with in-crisis/problem cases and client service coordination; may also provide direct casework.
Collect, analyze and report data in area of supervision.
Liaise with community agencies such as the Department of Children and Families (DCF) and the Department of Juvenile Justice (DJJ), etc.
Attend closure or conference staffing.
Ensure that program staff completes all documentation and reports in a professional and timely manner.
Participate in grant writing, contract negotiating or re-accreditation preparation.
Maintain and generate necessary reports and paperwork in a timely manner.
Conduct face-to-face interview with clients for development of individual treatment plans, and behavioral assessments and provide other direct treatment services.
Review and approve psychosocial assessments and treatment plans.
Delegate and oversee work assignments to ensure service delivery is performed according to the CHS mission, policies and procedures, and service philosophy.
Provide case consultation and in-service training, as appropriate.
Identify unmet training needs.
Track and monitor the progress of families and individuals receiving services.
Collect and apply data to improve client outcomes.
Recruit, supervise and support team members and foster their professional development, including the transfer of knowledge obtained through training.
Establish annual team goals and objectives; track and report results.
Coach, support and evaluate team member performance, taking corrective action if needed.
Deliver timely communication through regular management and team meetings.
Comply and confirm compliance with CHS code of conduct, policies, practices and other legal obligations.
Implementing policies and practices designed to prevent, recognize and respond to work-related stress.
Participate in succession planning to build the bench strength necessary for future talent needs.
Develop a strong knowledge base and stay current on job-related issues and trends.
Participate actively in departmental meetings, training and education, as well as the quality process.
Pick up projects on the fly; perform other duties as assigned from time to time.
Demonstrate the CHS Common Bond values in the performance of all job duties.