Departmental Specialist 13
About The Position
The position serves as the statewide specialist responsible for developing, administering, evaluating, and continuously improving the Michigan Veterans Affairs Agency (MVAA) Veteran Service Officer (VSO) quality assurance and claims performance oversight program. It establishes statewide quality standards, audit methodologies, review protocols, performance measures, compliance criteria, and corrective action processes for VSO claims activity conducted under MVAA's power of attorney. The position serves as the agency's subject matter expert for VSO claims quality assurance, claims processing standards, accreditation compliance, and program oversight. It independently analyzes complex claims activity, performance data, quality findings, compliance risks, and operational trends to evaluate program effectiveness and identify systemic issues and opportunities for improvement. It interprets and applies complex federal and state laws, regulations, policies, and procedures, and develops recommendations for program policies, procedures, standards, and improvement strategies. The position provides expert consultation to agency leadership, Veteran Service Officers, accredited veteran service organizations, governmental agencies, and other stakeholders. It exercises independent professional judgment within its assigned specialty area, coordinates statewide initiatives, evaluates corrective actions and improvement strategies, prepares high-level reports and recommendations, and represents MVAA in meetings and initiatives involving VSO claims quality, accreditation, compliance, and program performance.
Requirements
- Bachelor's degree in any major.
- Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.
Responsibilities
- Develop, administer, evaluate, and continuously improve the MVAA VSO quality assurance and claims performance oversight program.
- Establish statewide quality standards, audit methodologies, review protocols, performance measures, compliance criteria, and corrective action processes for VSO claims activity conducted under MVAA's power of attorney.
- Analyze complex claims activity, performance data, quality findings, compliance risks, and operational trends to evaluate program effectiveness and identify systemic issues and improvement opportunities.
- Interpret and apply federal and state laws, regulations, policies, and procedures.
- Develop recommendations for program policies, procedures, standards, and improvement strategies.
- Provide expert consultation to agency leadership, Veteran Service Officers, accredited veteran service organizations, governmental agencies, and other stakeholders.
- Coordinate statewide initiatives and evaluate corrective actions and improvement strategies.
- Prepare high-level reports and recommendations.
- Represent MVAA in meetings and initiatives involving VSO claims quality, accreditation, compliance, and program performance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
