Department & Systems Support Associate

Gerresheimer•Millersburg, OH

4d•Onsite

About The Position

The Department & Systems Support Associate will provide administrative, operational, and systems support across various departments within PPP NA. This role involves supporting employees and department leaders with routine transactions, data entry, documentation, reporting, and system-related activities. The associate will maintain accurate information in business systems, prepare reports and documentation, coordinate administrative activities, identify process issues, and support continuous improvement initiatives.

Requirements

High school diploma or equivalent required
Basic–intermediate Microsoft Office skills, particularly Excel, Word, and Outlook
Ability and willingness to learn ERP, manufacturing, maintenance, quality, HR, and other business systems.
Strong organization, attention to detail, communication, problem-solving
Ability to manage multiple priorities independently while supporting multiple departments.
Ability to maintain confidentiality, identify and escalate issues appropriately, and follow applicable safety requirements in an industrial manufacturing environment.
English proficiency and basic math skills
Ability to lift up to 56 lbs. (or 80 lbs. team lift) and move up to 200 lbs.
Forklift certification or ability to obtain.

Nice To Haves

1–3 years of experience in administrative support, manufacturing, operations, systems support, data entry, or related field preferred.

Responsibilities

Provide administrative, operational, and systems support across PPP NA departments.
Support employees and department leaders with routine transactions, data entry, documentation, reporting, and system-related activities.
Maintain accurate and timely information in applicable ERP, manufacturing, maintenance, quality, HR, and other business systems.
Prepare and maintain reports, spreadsheets, trackers, forms, and other departmental documentation.
Coordinate routine administrative activities, follow-up actions, training records, and cross-functional requests.
Identify data inconsistencies, missing information, or process issues and coordinate appropriate follow-up with the responsible department.
Support continuous improvement initiatives related to administrative processes, data accuracy, systems utilization, and information flow.
Provide day-to-day administrative support to Operations, Maintenance, Quality, Supply Chain, Finance, HR, and other PPP NA functions as required.
Maintain organized electronic and physical records, forms, logs, trackers, and departmental documentation.
Support managers and supervisors with routine administrative activities, reports, presentations, and follow-up actions.
Coordinate meetings, training activities, departmental communications, and other site activities as assigned.
Support preparation for internal and external audits, inspections, management meetings, and other business activities.
Track open actions, deadlines, requests, and other follow-up items to support timely completion.
Provide first-level support for routine use of PPP NA business and manufacturing systems, including data entry, transactions, updates, corrections, master data maintenance, and basic troubleshooting within authorized responsibilities.
Maintain accurate and complete information across ERP, manufacturing, maintenance, quality, HR, inventory, and other systems; review and communicate discrepancies, escalate specialized issues, and support system implementations, updates, digital tools, standardized processes, and user documentation.
Prepare routine reports, spreadsheets, trackers, and dashboards using operational data from applicable systems and departments.
Support monitoring of key site metrics, identify data discrepancies or trends, and assist with management reporting and improving data accuracy and availability.
Support Production, Operations, Maintenance, Supply Chain, and Quality with documentation, data collection, reporting, records, and routine administrative activities.
Support HR, Finance, and other site functions with documentation, training coordination, data entry, and cross-functional projects or special assignments.
Maintain accurate training records, forms, checklists, work instructions, and other documentation; support training scheduling, onboarding, and preparation of departmental materials.
Ensure activities comply with Company policies, quality and data integrity requirements, GMP, OSHA, PPE, and site safety standards; protect confidential information and support audits and inspections as required.
Identify and support improvements to administrative processes, data accuracy, systems utilization, and information flow.
Support standardization and automation of forms, trackers, and routine processes through cross-functional improvement initiatives.