Department Support Specialist I - ENT - Kelsey Seybold Clinic - Main Campus

UnitedHealth Group•Houston, TX

20h•Onsite

About The Position

Under the general direction of the Clinic Administrator, the Department Support Specialist I will perform a variety clerical and typing duties for physicians and management staff. This position generally supports 1-5 physicians. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School diploma or GED from an accredited program
1+ years of general administrative experience and 6+ months medical insurance verification experience or experience scheduling operative procedures; OR 1+ years of KSC experience in a position similar, but not limited to, ASRs, Contact Center or Member Services reps, MAs/CMAs or Schedulers
Demonstrated proficient knowledge of Microsoft Office
Successful completion of the EPIC PM Front Desk Class and Hospital Charge Capture

Nice To Haves

Billing/claims experience
CPT/ICD coding
Ability to speak/understand Spanish

Responsibilities

Analyzes eligibility media
Utilizes various system applications for reporting purposes
Interprets multiple medical plan benefits to maximize accurate collections
Commits to collaborative interaction with patients to achieve excellent customer service and high levels of satisfaction
Endorses mutual respect amongst all members of the healthcare team
Practices positive guest/peer relationships and works with others to promote an efficient and effective team
Demonstrates a positive attitude and understands how this relates to creating a caring environment and a favorable impression regarding KSC commitment to the welfare of our patients