Department Support Specialist I -Ortho- Kelsey Seybold Clinic – Springwoods Village
About The Position
Under the general direction of the Clinic Administrator, the Department Support Specialist I will perform a variety clerical and typing duties for physicians and management staff. This individual also analyzes eligibility media, utilizes various system applications for reporting purposes, and interprets multiple medical plan benefits to maximize accurate collections. The role requires a commitment to collaborative interaction with patients to achieve excellent customer service and high levels of satisfaction, endorsing mutual respect amongst all members of the healthcare team, and practicing positive guest/peer relationships to promote an efficient and effective team. Demonstrating a positive attitude is essential for creating a caring environment and a favorable impression regarding KSC commitment to the welfare of our patients. This position generally supports 1-5 physicians. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- High School diploma or GED from an accredited program
- 1+ year of general administrative experience and 6 months medical insurance verification experience or experience scheduling operative procedures; OR one year of previous KSC experience in a position similar, but not limited to, ASRs, Contact Center or Member Services reps, MAs/CMAs or Schedulers
- Proficient knowledge of Microsoft Office
- Successful completion of the EPIC PM Front Desk Class and Hospital Charge Capture
Nice To Haves
- Ability to speak/understand Spanish.
- Previous billing/claims experience
- CPT/ICD coding
Responsibilities
- Analyzes eligibility media
- Utilizes various system applications for reporting purposes
- Interprets multiple medical plan benefits to maximize accurate collections
- Commits to collaborative interaction with patients to achieve excellent customer service and high levels of satisfaction
- Endorses mutual respect amongst all members of the healthcare team
- Practices positive guest/peer relationships and works with others to promote an efficient and effective team
- Demonstrates a positive attitude and understands how this relates to creating a caring environment and a favorable impression regarding KSC commitment to the welfare of our patients
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
