Department Supervisor - Laboratory Services

Fairview Health Services•Minneapolis, MN

10h•Onsite

About The Position

Fairview Health Services is hiring a daytime Cytogenetics Department Supervisor at Fairview Minneapolis University Hospital – East Bank Campus. The supervisor will co-lead the Cytogenetics department and collaborate with laboratory leadership to advance Fairview Laboratory Services. The 45-member department serves a diverse patient population and performs specialized testing, including tissue culture processing, Chromosome Microarray, Fluorescent In-Situ Hybridization (FISH), and G-banding chromosome analysis, supporting diagnosis and management of inherited disease and cancer. The Department Supervisor is responsible for the complete operation of a system laboratory, including regulatory compliance, protocols and procedures, intradepartmental processes, laboratory information system (LIS) build and processes, quality programs, new equipment implementation, and provision of testing needs. In collaboration with laboratory managers and directors, the supervisor oversees employees and technical operations, supports accurate and cost-effective testing, and promotes high-quality patient care. The role also contributes to operational planning, financial management, quality assurance, performance improvement, and compliance with regulatory and accreditation requirements.

Requirements

Baccalaureate or higher degree from an accredited college or university in a related laboratory field, including the related laboratory practicum, or an equivalent route that meets CLIA ’88 qualifications as a general supervisor for high-complexity testing.
Qualifying education may include a bachelor’s degree in chemical, biological, clinical, or medical laboratory science or medical technology; a bachelor’s degree with specified biology and chemistry coursework; an evaluated equivalent to a U.S. bachelor’s degree; qualifying U.S. military medical laboratory training and coursework; or a relevant master’s degree. Required diploma, transcript, or equivalency documentation must be provided as applicable.
One year of laboratory training or experience, or both, in high-complexity testing for candidates with a bachelor’s or higher degree in chemical, biological, clinical, or medical laboratory science or medical technology; or two years for candidates qualifying through a bachelor’s degree and specified semester hours.
For Cytogenetics, two years of experience in clinical cytogenetics.
Possess or be eligible to receive appropriate HHS-approved laboratory certification within one year. For Cytogenetics, eligible certifications include ASCP or ASCPi MLS, MT, CG, MB, SH, or SMB, or AMT MLS or MT within one year.
Strong communication and organizational skills, with demonstrated ability to lead teams, manage workflows, coach and develop staff, and drive operational excellence.
Leadership or supervisory experience in a clinical laboratory setting is desired; experience with staff supervision, scheduling, performance management, training, competency assessment, process improvement, operational change, and regulatory compliance is highly desired.

Nice To Haves

Three years of experience in the designated discipline or area of responsibility, or the department-specific required years of experience listed for the applicable laboratory discipline.

Responsibilities

Partner with the medical director to ensure patient testing needs across the system are met.
Consult with operational leaders and clinicians to answer questions and resolve testing issues in the supervisor’s area of specialty.
Design and improve departmental workflows to meet the needs of patients and clinicians across the system.
Collaborate with laboratory departments on specimen requirements and transportation needs.
Communicate testing changes and needs to system stakeholders.
Ensure regulatory compliance and provide evidence of compliance to stakeholders.
Monitor quality metrics and prepare summaries and reports for Joint Commission, CAP, and other regulatory requirements.
Supervise employees in collaboration with laboratory directors, managers, and/or medical directors.
Lead team building and conflict management, and promote effective communication within and beyond the work group.
Oversee laboratory technical operations and activities, establish appropriate staffing models, direct daily workflow, and provide problem-solving support.
Oversee method development research, instrument correlation, and method validation; perform complex diagnostic and therapeutic testing and ensure accurate testing.
Oversee or perform laboratory information system functions, communicate change requests to LIS, and ensure implemented changes are in place.
Participate in or facilitate system standardization teams.
Manage department personnel, including recruiting, hiring, performance evaluation, and disciplinary actions.
Monitor orientation and training for employees and students and ensure documentation is completed.
Set and review work expectations, provide ongoing feedback and coaching, conduct timely performance reviews, encourage professional development, and develop learning plans.
Assist with planning for staffing, workload, computer, space, equipment, and staff education needs.
Collaborate with the manager or director on annual operating and capital budgets and help resolve budget discrepancies.
Evaluate testing results for accuracy, correlate data using clinical and technical expertise, and determine appropriate actions for abnormal, discrepant, or unexpected results.
Communicate abnormal and critical results to caregivers and obtain information to resolve incongruent results.
Supervise laboratory quality assurance, performance improvement, and compliance programs; prepare the laboratory for inspections and support accreditation and regulatory compliance.
Develop, implement, or contribute to quality monitors and performance improvement activities, and oversee quality control.