Department Supervisor- Bellis Fair

H&M•Bellingham, WA

1d•Onsite

About The Position

As a Department Supervisor, you support the store’s sales and profit goals by executing plans that deliver the best customer experience in your department and across the store. You work in accordance with applicable legal requirements and H&M standards, policies, and procedures to meet customer and colleague expectations. The role combines customer service and sales, fashion and trend awareness, team development, and retail operations and visual execution. It also includes responsibility for opening and closing the store daily.

Requirements

Emerging leadership ability and willingness to take responsibility.
Effective communication skills and a supportive approach.
Analytical problem-solving ability and capability working with numbers and statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric approach.

Responsibilities

Support the store’s sales and profit goals and deliver a strong customer experience across the department and store.
Support the total omnichannel customer experience and ensure visual and commercial presentation follows global guidelines.
Represent H&M positively in customer interactions and promote customer service, product sales, the Hello Member loyalty app, and in-store sustainability initiatives.
Identify the department’s strengths and commercial opportunities, and work with the Department Manager to act on them.
Ensure correct fitting-room, checkout, transaction, return, exchange, and administrative routines.
Keep up to date with fashion, trends, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
Share knowledge with the store team, collaborate with the in-store Visual Merchandiser team, exchange feedback, and communicate regularly with colleagues.
Ensure store procedures, routines, and legal requirements are followed.
Maintain a clean and tidy sales floor, stockroom, and other back-of-house areas; ensure good garment care and high-quality visual and commercial product presentation.
Maintain appropriate stock levels and provide allocation input to the Area team.
Ensure the garment cycle, delivery, garment presentation, and fitting-room routines follow internal standards and use provided tools and technology.
Maintain best practices for in-store omnichannel and technology services, including the Instore Care App, Click & Collect, and Smart Store.
Maintain price signs according to global and local guidelines and strategies.
Keep back-of-house colleague areas updated, tidy, and supplied with key information, including health and safety information.
Open and close the store daily.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day.
Colleague Resource Groups and access to a global talent community for networking and career development.