Department Supervisor

Meijer•Scio Township, MI

About The Position

The Department Supervisor plans, directs, and supervises the day-to-day operations of one or more store departments. The supervisor serves as a mentor and coach to team members, implements strategies to improve customer service and sales, and ensures customer needs are met quickly and efficiently. The role maintains store appearance, product presentation, and company standards, with particular focus on prime shopping hours. Additional supervisors are sought for Service, Overnights, and Grocery.

Requirements

Must be at least 18 years of age.
Must be available to work weekends and holidays.
High school diploma or equivalent required.
2–3 years of related retail experience.
One year of management experience.
Demonstrated ability to communicate clear and precise direction to team members.
Demonstrated ability to resolve conflict by addressing root causes.
Demonstrated ability to manage multiple tasks.
Demonstrated ability to analyze financial and statistical information and use it to make informed decisions.
Demonstrated ability to teach suggestive selling.
Demonstrated ability to lead an organization that practices working safely.
Demonstrated ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Ensure a positive company image through courteous, friendly, and efficient service to customers and team members.
Manage staffing, selection, and hiring to meet department staffing needs.
Promote succession planning by identifying career paths and development needs, and participate in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department profit and loss, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain department standards.
Ensure team members are trained in all aspects of their jobs and complete required training.
Spend most of the work time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.