Department Supervisor I - AGP Registration

Cleveland Clinic

1d•Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Cleveland Clinic Akron General is looking to a Department Supervisor to their team who will support AGP Registration at Green Health and Wellness Center as well as Stow and Bath Health and Wellness Centers, as needed. As a Department Supervisor, you will supervise caregivers and the technical and administrative functions of the AGP Registration area. You will work on scheduling, staffing and payroll, all while ensuring caregivers are meeting their goals and metrics. This role requires an individual with strong communication and teamwork skills who is able to multitask, problem-solve and handle unexpected issues. While with the Akron General team, you will have numerous opportunities to expand your skills, explore additional roles and interact with new people every day. A caregiver in this position works Monday-Friday from 8:00AM – 5:00PM, with on-call requirements.

Requirements

High School Diploma or GED
Two years of experience as a work leader, team lead or project manager OR one year of supervisory experience in a related field

Nice To Haves

Associate’s Degree
EPIC experience
Previous work experience in a medical facility
Flexibility with scheduling
Previous experience supervising direct reports

Responsibilities

Supervise caregivers in daily operations of the assigned group.
Maintain staffing levels.
Approve and schedule paid time off and leave requests.
Provide leadership and training.
Coordinate and provide orientation and education.
Analyze workflow and procedures.
Identify and implement opportunities to improve procedures, processes, speed, quality and effectiveness.
Ensure cross coverage.
Develop an effective work team.
Encourage and support morale building activities.
Communicate with caregivers and provide orientation on policies.