Glass Shops

Westlake Ace Hardware•Ellicott City, MD

1d•Onsite

About The Position

The Department Specialist / Service Writer – Repair and Screen / Glass Shops is responsible for supporting the Repair and Screen / Glass Shops and serves as the immediate interface with customers in those areas. They are responsible for maintaining product knowledge of Screen / Glass and small engine repairs for products that are sold at Ace Hardware. Will also assist in maintaining a clean and orderly service desk presentation for customers. Good understanding and knowledge of outdoor power tools, small engine, Screen / Glass repair. Highly proficient using computers and poses the ability to quickly learn software used at Ace Hardware. Applicant must possess excellent customer service skills.

Requirements

2+ years successful retail sales experience or experience working with screen / glass.
Able to work weekends, with limited time off between Labor Day and New Years.
Driven, energetic professional with strong commitment to customers.
Ability to learn quickly and retain information.
Attention to detail.
Excellent verbal and written communication skills with ability to explain technical repairs to customers or managers.
1 - 3 years of hands-on mechanical experience working with small gas engines.
Strong aptitude for understanding how small engine components interact and how to use specialized shop tools and hand tools safely.
Ability to inspect, diagnose and test engines and equipment using diagnostic instruments, hand tools, and listening skills to find the root cause of mechanical or electrical problems.
Familiarity with the following outdoor power tools: Lawn mowers Chainsaws, leaf blowers, and trimmers Snow blowers Generators, compressors, and pressure washers
Repair or replace broken, worn, or defective parts.
Perform routine maintenance servicing such as oil changes, fuel and air filter replacements and lubrication.
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful. EXCELLENCE – Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best. LOVE – Love the people, love the work and love the results. INTEGRITY – For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics. GRATITUDE – We recognize that we are blessed to be in the business of serving others. HUMILITY – We strive for greatness with a humble, modest and respectful attitude. TEAMWORK – We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that…Together, we are Ace.
High School or GED equivalent.
Good understanding and knowledge of outdoor power tools, small engine repair and Screen / Glass.
Applicant must possess excellent customer service skills.
Ability to stand for long periods, walk , bend, stoop, climb, and lift equipment or heavy parts weighing up to 50 pounds

Nice To Haves

Training or certification in small engine repair highly desired.

Responsibilities

Project a positive representation of Westlake Ace Hardware.
Project a friendly, outgoing demeanor; work well with customers as well as associates.
Greet customers entering and throughout the store.
Proactively assist customers in solving problems.
Thank customers when finished and when they are leaving the store.
Build and maintain strong relationships with customers and be extremely diligent with follow-up
Ensure all calls are answered promptly, courteously and effectively.
Possess good product knowledge and knowledge of store layout and location of products.
Process Power Tool warranty claims for manufacture units the store sells.
Forward any customer complaint that cannot be handled to a member of management.
Speak with clients about equipment issues, explain needed repairs, provide cost estimates, and give advice on proper equipment care.
Document all service work performed, parts used, labor time, and test results.
Ensure accurate receiving, checking in and stocking of merchandise in the Screen / Glass and Repair Shops.
Work with management staff to ensure preventative maintenance and repairs are completed in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
Assist with daily maintenance, orderliness and cleanliness of the Screen / Glass and Repair Shops.
Assist with overall maintenance of the store.
Responsible for maintenance of back stock levels in assigned department(s).
Communicate any Store Support Center issue to General Manager for follow up.
Participate in store meetings.
Communicate any merchandising, cost control or sales ideas to General Manager.
Be professional in appearance and actions.
Provide assistance and coverage for other departments as assigned or requested.
Operate forklift and reach truck with proper training.
Perform all other duties as assigned.