Department Services Aide (Entry - Experienced) - Library/Facility Security
About The Position
This is a Part Time, Non Permanent Position. Hours Worked Per Week May Vary. The City is looking for the right people to serve as Department Services Aide-Library/Facility Security with the Community and Library Services Department. The ideal candidate must possess effective and cooperative communication and interpersonal skills and have the ability to relate to a diverse group of people. Temporary/part-time employment is restricted to 1,000 hours within a 12-month period (July 1 - June 30) and does not qualify to receive City benefits, except those required by law. The City does not belong to the Social Security system. However, enrollment in an alternative retirement program is mandatory which requires an employee contribution of 7 1/2% of base earnings to the Public Agency Retirement System (PARS). There are no rights to employment and employment may end with or without cause or advance notice. Further restrictions apply to CalPERS retired annuitants.
Requirements
- Knowledge of customer service
- Knowledge of conflict resolution
- Knowledge of emergency procedures
- Ability to provide excellent customer service
- Ability to accept responsibility for the safety and well-being of library patrons
- Ability to make mature decisions
- Ability to work on an on-call basis
- A high school diploma or equivalent certificate
- Three (3) years of directly related experience with demonstrated technical skills
Responsibilities
- Provides general assistance to library visitors and staff, in matters relating to building security, safety and maintenance
- Greets library/facility users, makes them feel welcome, and directs them to appropriate service desks
- Interprets, explains and enforces library policies to the public
- Provides regular patrol and monitoring of Libraries/facility building and grounds and rental facilitates
- Works to help diffuse difficult situations and if needed, escorts disruptive patrons from the building, and reports suspicious behavior to supervisors
- Prepares and submits incident and accident reports
- Assists with the set-up and take-down of event rooms to include the moving of medium weight furniture and tables
- Back up to day porter tasked with the occasional stocking and light cleaning of restrooms
- Opens and closes library facilities, handles day-end cash procedures and operates alarm systems
- Attends and participates in staff, department and other job-related meetings
- Provides traffic control for events (people and sometimes vehicles) and provides directional information for event attendees
Benefits
- Mandatory enrollment in an alternative retirement program (PARS) with a 7 1/2% employee contribution
- Benefits required by law
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
