Department Secretary

Chapters Health System•Ocala, FL

1d•$17 - $25

About The Position

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: The Team Secretary is responsible for taking and directing phone calls and messages, and processing mail. She/he provides administrative support to the Clinical Manager and overall clerical support for the Clinical Team.

Requirements

High School Diploma required
Excellent typing, organizational, time management and communication (written and verbal) skills
Computer literate with familiarity of Word processing and spreadsheet applications
Able to remain calm and troubleshoot/handle patient/family crisis situations
Ability to shift priorities
Able to manage the emotional stress of working with terminally ill patients and their families
Ability to perform the essential functions and physical requirements (including, but not limited to: lifting items, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation

Nice To Haves

Associate’s Degree preferred
Previous administrative experience preferred
Customer relations’ experience preferred
Medical terminology preferred

Responsibilities

Provides administrative support for Clinical Manager and Clinical Team.
Orders office supplies and processes mail.
Responds as a professional first-line resource for answering clients' concerns.
Assists with computer, phone, voicemail and service issues.
Updates daily census and prepares weekly IDG paperwork.
Triages physician order calls to appropriate person.
Completes and follows through on requests for Per Diem staff. Follows through with scheduling process per established policy.
Maintains stock forms. Responsible for exchanging revised forms and replacing with new forms.
Sends out and assists manager with reports.
Responsible for physician and team notification of patient expiration, change in location (transfer to hospital, SNF, ALF, home) and revocation.
Performs other duties as assigned.