Department Secretary

Boston Medical Center•Brighton, MA

3d•Onsite

About The Position

The Department Secretary is responsible for greeting patients and visitors in out-patient clinic areas, providing appointment scheduling and patient registration. This role involves answering telephones, taking messages, checking patients in and out, collecting co-payments, confirming eligibility, and managing clinic flow in collaboration with other clinic staff. The secretary will also scan patient medical records and other documents into the electronic system, manage the clinical inbox and dashboards, and perform other duties as requested. A non-essential function includes monitoring the cardiology waiting area to ensure it is neat and assisting patients in a timely manner, as well as updating patients and families on status, delays, and scheduling changes.

Requirements

Ability to fluently read, write, speak and understand the English language required.
Typing skills must be a minimum of 40 wpm.
High school diploma required.

Nice To Haves

Associates Degree preferred.
Medical terminology preferred.
Word-processing and computer data entry experience preferred.
Knowledge of insurance coverage systems, including but not limited to co-payments, referrals, HMO, PPO and capitated products, preferred.
Experience with organization of medical charts preferred.
Ability to analyze operational issues and solve them creatively.

Responsibilities

Greets patients and visitors in out-patient clinic areas.
Provides appointment scheduling and patient registration.
Answers telephones, routes calls, takes messages, and provides routine information to callers.
Collects co-payments and confirms eligibility.
Manages clinic flow in collaboration with other clinic staff.
Ensures patients sign demographic sheets and other forms upon arrival.
Confirms demographic information, health insurance, and referral information.
Schedules patients for future appointments and/or tests.
Scans all patient medical records into the electronic system upon receipt.
Scans and files all processed testing requisitions.
Confirms scheduled testing information with outside offices.
Manages clinical inbox and dashboards in the electronic medical record system.
Monitors cardiology waiting area to ensure area is neat and assists patients in a timely manner.
Updates patients and families on status of family member, delays, and scheduling changes.