Department Secretary Endoscopy

Mass General Brigham•Jamaica Plain, MA

5d•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Requirements

High School Diploma or Equivalent required
minimum of 1 year of healthcare or office experience required
1-3 years' experience in medical, customer service setting
1-3 years of customer service experience in a healthcare setting preferred
2+ experience in medical, customer service setting preferred
knowledge of medical terminology preferred
computer knowledge of Microsoft office required
Kronos experience preferred
experience in medical, customer service setting 1-2 years preferred
computer knowledge of Microsoft Office and Epic preferred

Nice To Haves

Associate's Degree preferred
1-3 years of customer service experience in a healthcare setting preferred
2+ experience in medical, customer service setting preferred
knowledge of medical terminology preferred
Kronos experience preferred
experience in medical, customer service setting 1-2 years preferred
computer knowledge of Microsoft Office and Epic preferred
Experience with Microsoft Office 365 is preferred
Experience with Epic is preferred
Ability to multi-task and make decisions quickly as situations arise
Knowledge of standard office equipment
Professional and confidential telephone skills
Can troubleshoot registration errors and establish a professional relationship with various scheduling departments
The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees.
The ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients.
Ability to work independently, with well-developed organizational skills in order to prioritize tasks.
Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc.
Demonstration of flexibility and willingness to adapt to diverse role as a member of the team.
Ability to assist lifting and carrying linens up to 20 lbs.
Demonstrated customer service skills.
Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel.
The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees.
The ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients.
Ability to work independently, with well developed organizational skills in order to prioritize tasks.
Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc.
Demonstration of flexibility and willingness to adapt to diverse role as a member of the unit - based patient care team.
Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit.
Ability to sit and/or stand for an extended period of time.
Ability to assist with the transportation of patients as indicated.
Demonstrated customer service skills.
Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel.
The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees.
The ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients.
Ability to work independently, with well developed organizational skills in order to prioritize tasks.
Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc.
Demonstration of flexibility and willingness to adapt to diverse role as a member of the unit - based patient care team.
Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit.
Ability to sit and/or stand for an extended period of time.
Ability to assist with the transportation of patients as indicated.
Demonstrated customer service skills.
Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel.
The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees.
The ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients.
Ability to work independently, with well developed organizational skills in order to prioritize tasks.
Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc.
Demonstration of flexibility and willingness to adapt to diverse role as a member of the unit based patient care team.
Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit.
Ability to sit and/or stand for an extended period of time.
Ability to assist lifting and carrying linens up to 20 lbs.
Ability to assist with the transportation of patients from the clinic.
Demonstrated customer service skills.

Responsibilities

Staff adheres to all C.A.R.E. Standards
Independent judgment required.
Strong decision-making skills are necessary.
Must be able to read and write in English.
Must be able to communicate in English.
Must be able to juggle multiple tasks in a fast-paced environment.
Must be able to use a calculator and make change.
Ability to pleasantly and effectively handle multiple phone lines and voice mail.
Must have basic computer skills in order to be able to use various computer programs/systems within the hospital.
Strong communication and interpersonal skills are required.
Must be able to follow lengthy, detailed instructions
Must be able to read standard size font of Diet Office meal-ordering software and Cafeteria POS software.
Excellent customer service and communication skills
Experience with Microsoft Office 365 is preferred
Experience with Epic is preferred
Ability to multi-task and make decisions quickly as situations arise
Knowledge of standard office equipment
Professional and confidential telephone skills
Can troubleshoot registration errors and establish a professional relationship with various scheduling departments
Staff adheres to all I.C.A.R.E. Standards
Excellent interpersonal skills to interact effectively with patients, visitors, and hospital staff.
The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees.
The ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients.
Ability to work independently, with well-developed organizational skills in order to prioritize tasks.
Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc.
Demonstration of flexibility and willingness to adapt to diverse role as a member of the team.
Ability to assist lifting and carrying linens up to 20 lbs.
Demonstrated customer service skills.
Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel.
The ability to work as a team member, promoting a caring and collegial attitude toward fellow employees.
The ability to work under stressful conditions, adapting to the changing pace on the unit, frequent interruptions, emergencies, and acutely ill patients.
Ability to work independently, with well developed organizational skills in order to prioritize tasks.
Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc.
Demonstration of flexibility and willingness to adapt to diverse role as a member of the unit - based patient care team.
Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit.
Ability to sit and/or stand for an extended period of time.
Ability to assist with the transportation of patients as indicated.
Must be able to demonstrate the knowledge and skills necessary to provide indirect care appropriate to the age of the patients served on his/her assigned unit.
Ability to sit and/or stand for an extended period of time.
Ability to assist lifting and carrying linens up to 20 lbs.
Ability to assist with the transportation of patients from the clinic.