Medical Secretary Endoscopy

Brown Health Medical Group•East Providence, RI

7d•Onsite

About The Position

The Medical Secretary reports to the Practice Manager. The Medical Secretary oversees and verifies the financial processes associated with patient services provided in the Practice. Greets patients, performs registration check-in functions, answers phones, schedules patient appointments, obtains referrals and authorizations, processes forms, and performs discharge process. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate.

Requirements

Knowledge normally acquired through completion of two-year Medical Office Management/Medical Secretary program or equivalent experience in a physician’s medical office practice.
Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.
Two years’ experience in a physician’s medical office practice.
Proficient in English language and computer appointment scheduling skills
Familiarity with medical office procedures and medical terminology.
Excellent interpersonal and communication skills.

Responsibilities

Oversees patient financial process to ensure patient payments (co-payments, deductibles, self pay) are obtained at time of service and are properly processed.
Verifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc.
Completes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame.
Provides clerical support for the practice.
Orients and serves as a resource to new employees regarding department policies and procedures.
Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives.
Prepares all paperwork necessary to process daily activities.
Types, faxes, files, word processes, and performs computer operations using standard software.
Answering incoming telephone calls. Refers calls to appropriate person, takes messages, or responds to routine questions based on established guidelines.
Interacts with others, within and outside the hospital/department, to explain department services, policies and procedures, and to resolve matters within the scope of own authority, or as directed by a supervisor.
Maintains inventory and orders office and medical supplies at own discretion per knowledge of usage patterns and budgeted allowance.
Protects and preserves the patient’s right to privacy and confidentiality.
Travel to satellite offices to perform duties may be required.
Performs other related duties as required.