Department Sales Manager Footwear & Consumables

Sporting Life Group • Kelowna, BC

23h • Hybrid

About The Position

As Golf Town’s Department Manager of Footwear & Consumable, you will be responsible for product presentation and ensuring timely merchandise flow from the stockroom to the floor. You are accountable for ensuring exceptional customer experience, for up-to-date staff training and for day operations. We believe in driving sales through a visual experience backed up by the friendliest and most knowledgeable service advisors and managers.

Requirements

• 1-3 years of experience in a Fashion retail environment or equivalent relevant experience
• 1-3 years of clothing/ apparel merchandising is required
• Prior clothing merchandising and stock planning responsibility required.
• Ability to execute company standards successfully.
• Strong communication skills and sound judgment
• Exceptional interpersonal skills with an ability to adapt to meet a wide range of customer needs.
• Creative, innovative, energetic, and enthusiastic

Nice To Haves

• Previous management experience would be an asset
• Affinity for luxury sport apparel and an interest in golf

Responsibilities

• Ensure associates meet our customer experience expectations.
• Take responsibility of the manager on duty (“MOD”) by managing the entire salesfloor when needed to ensure continually drive sales and ensure optimal customer service in all departments.
• Have the right number of staff at all times through effective scheduling.
• Confirm staff are fully trained on customer service, selling skills as well as product knowledge.
• Hold huddles x 2 with staff and participate in weekly meetings with the store management team.
• Continually motivate staff through recognition programs, sales contests and customer compliments by leveraging Nudge.
• Handle customer complaints with immediacy and empathy to understand concerns, review and train the standards in a goal of avoiding repeat occurrences.
• Work as a partner with the Regional Visual Merchandiser to ensure visual standards are maintained and plans are executed in a timely and efficient manner.
• Oversees implementation of merchandising and advertising guidelines, monitors pricing, and ad merchandise setup and signage.
• Ensures accuracy and timely completion of price changes and price identification in the designated area.
• Ensure department is well stocked, priced and displayed per company standards to maximize the opportunity for sales.
• Communicate regularly with management on product requests, outs, hot items and inventory concerns, as well as staffing requirements.
• Ensure stockroom is maintained per the company standards and the seamless flow of merchandise from stockroom to sales floor.
• Handle special order follow-up, i.e. vendor and customer contact.
• Ensure actual inventory on hand matches Retail Pro on-hand through regularly scheduled cycle counts. Conduct weekly audit and investigation of negative on-hand inventory.
• Ensure bag checks are conducted on all staff when leaving the store.
• Confirm refunds are checked daily and verified.
• Store security system is updated and conduct monthly alarm sensor testing
• Follow proper opening, closing and lockdown procedures.
• Understand Learning Management System (LMS) training requirements and participate in LMS courses.
• Assist in product training for associates in the department and help conduct in-store product training meetings.
• Assist in ensuring compliance and execution of company customer service and sales training programs.
• Attend vendor clinics for products related to the department(s).
• Ensure all Policies & Procedures (P&P’s) are followed in the department.
• Assist in training associates on sales, customer service, operations, merchandising, product knowledge and monitor progress.
• Participate in annual performance evaluations for department associates.
• Lead informative and motivational daily huddles.

Benefits

• Competitive compensation with opportunities for professional development and career growth within the Sporting Life Group.
• An unmatched benefits package, with access to our amazing discounts at Golf Town, Sporting Life, and Team Town Sports, which can be shared with friends and family.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed