Department Manager - Nike Niagara Falls

NIKE•Niagara Falls, NY

23h•Onsite

About The Position

The Department Manager, referred to at Nike as a Coach, leads a retail team in a high-volume, fast-paced store environment. The role focuses on guiding customers, delivering strong customer service, training and supporting team members, and representing Nike’s brand, culture of sport, and community. The manager inspires an inclusive and positive team environment while driving store growth strategies and developing community partnerships. The manager leads store operations and business results, including staffing, budgeting, planning, customer service, sales, people leadership, and management. The role also oversees the product life cycle from the stockroom through visual merchandising and onto the sales floor. This is a full-time position of 34–40 hours per week, including nights and weekends, at the Nike Clearance Store in Niagara Falls, New York. The hourly pay range is $25.66–$38.49, with the actual rate dependent on location, qualifications, skills, and experience.

Requirements

Three years of customer-facing retail or hospitality experience.
One year of leadership experience.
Demonstrated ability to recruit, build, and lead high-performing teams.
Proficiency in Microsoft Office and retail business systems.
Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.
Ability to work mornings, weekends, nights, and holidays as needed.

Responsibilities

Lead, coach, and inspire the team to deliver excellent customer experiences and ensure team members feel included and supported.
Train the team and implement Nike Service Principles while representing Nike’s culture, brand, colleagues, and community.
Lead store functions and business results, including budgeting, planning, customer service, sales, people leadership, and management.
Attract, assess, and onboard new team members to ensure the store is staffed.
Equip store employees with the tools they need to succeed in their day-to-day responsibilities.
Manage the product life cycle from the stockroom to visual merchandising and the sales floor.
Use retail expertise to drive store growth strategies and build community partnerships.
Use conflict-resolution tools and employee coaching and counseling.

Benefits

Medical, dental, and vision insurance.
Health Savings Accounts and Flexible Spending Accounts after 12 months of continuous employment.
401(k) plan.
CERA.
Employee Assistance Program, mental and emotional health support, financial coaching and education, child development support, and caregiving benefits starting on the day of hire.
Accrued paid time off and holiday pay.
Opportunity to purchase Nike stock at a discount through the Employee Stock Purchase Plan (ESPP).
Optum Employee Assistance Program support at no cost for the employee and family.
Discounts for the employee and family from Nike, Converse, and Jordan, up to 50% off.
Employee discounts, healthcare, paid time off, and education programs for career development and advancement.