Department Manager Starbucks-Cle Elum

Albertsons•Cle Elum, WA

7d•Onsite

About The Position

This role involves managing a department, providing customer service, resolving customer issues, training and supervising staff, ensuring product quality, managing inventory, and operating the cash register. The position requires adherence to company policies and procedures, and may involve other duties as assigned.

Requirements

Ability to follow company customer service procedures.
Demonstrated prior customer service skills or related experience.
Ability to interact with customers and co-workers.
Ability to understand and follow directions.

Nice To Haves

Prior management experience.

Responsibilities

Provide customer service as currently defined by the employer within the scope of the position and within company policy.
Speak with customers to resolve problems with sales, dissatisfaction of service, or other problems related to the operation of the department.
Train, schedule, and supervise barista workers to ensure optimum staffing patterns for the department.
Provide financial reporting to Store Manager and Field Supervisor.
Ensure product quality.
Change signs and prices as directed by merchandising.
Write order in the order guidebook and enter into computer.
Check order for completeness upon arrival.
Brew coffee, tea and chocolate.
Operate electronic cash register to total customers’ final bill.
Receive payment for customer purchase and count back correct change.
Maintain cleanliness of coffee service area of the store.
Sets up and maintains displays in coffee area.
Replace stock in preparation area from supply area.
Other duties as assigned.