Department Manager Starbucks-Cle Elum

Albertsons Companies•Cle Elum, WA

10h•Onsite

About The Position

This role is for a Department Manager at Starbucks-Cle Elum. The position involves providing customer service, resolving customer issues, training and supervising barista staff, financial reporting, ensuring product quality, managing inventory and orders, preparing coffee and tea beverages, operating the cash register, and maintaining the cleanliness and presentation of the coffee service area. Other duties may be assigned.

Requirements

Ability to follow company customer service procedures.
Demonstrated prior customer service skills or related experience.
Ability to interact with customers and co-workers.
Ability to understand and follow directions.

Nice To Haves

Prior management experience.

Responsibilities

Provide customer service as defined by the employer within the scope of the position and company policy.
Speak with customers to resolve problems with sales, dissatisfaction of service, or other problems related to the operation of the department.
Train, schedule, and supervise barista workers to ensure optimum staffing patterns for the department.
Provide financial reporting to Store Manager and Field Supervisor.
Ensure product quality.
Change signs and prices as directed by merchandising.
Write orders in the order guidebook and enter into the computer. Check order for completeness upon arrival.
Brew coffee, tea and chocolate.
Operate electronic cash register to total customers’ final bill. Receive payment for customer purchase and count back correct change.
Maintain cleanliness of coffee service area of the store.
Set up and maintain displays in coffee area.
Replace stock in preparation area from supply area.
Perform other duties as assigned.