Department Manager | Florida Mall

Primark•Orlando, FL

8h•$58,700 - $71,760•Onsite

About The Position

As a Department Manager at Primark, you will own a department and focus on maximizing its sales, inventory, and standards. You will have the power to impact the business daily by managing inventory, moving product in accordance with customer demand, reviewing and managing planograms and period layouts, and by being commercial (meaning that you’ll know what is trending and thus order your merchandise daily to drive sales). You will keep an eye on the local market to maintain a competitive advantage in price, product, and shopping experience. You will use data to gain full knowledge of your department’s performance to drive sales and meet targets and manage stock file accuracy for your department. As the leader of your department, you will hire, train, coach and motivate a team of Sales Associates and Team Leaders. This is crucial to ensuring your department delivers an exceptional shopping experience for every customer and a positive work environment for every colleague.

Requirements

At least 2 years of retail leadership experience in a fast-paced, high-volume environment.
Strong commercial acumen.
Nimble and adaptable, able to flex plans and priorities in a fast-paced environment.
Strong communication skills and ability to relate to customer needs.
Ability to lead, motivate, and inspire the team, building confidence and enthusiasm.
Resilient with a proven ability to lead a team.
Confident in giving constructive feedback to others.
Commercially aware with an understanding of the local market and key competitors.
Understanding of how relevant systems and tools can improve option control and drive sales.
Good planning and organizational skills, prioritizing and working within agreed timescales.
Experience supporting store management with the protection of people, property and premises by securing cash, stock and property.
Keyholder responsibility including availability for emergency call outs.
Ability to effectively manage difficult situations and have good problem-solving skills.
Ability to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions and lead teams as a manager daily and in emergencies.
Ability to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers.

Nice To Haves

Retail experience as either a Store Manager, Assistant Store Manager, or Department Manager.

Responsibilities

Maximize department sales, inventory, and standards.
Manage inventory and move product in accordance with customer demand.
Review and manage planograms and period layouts.
Order merchandise daily to drive sales based on trends.
Monitor the local market for competitive advantage in price, product, and shopping experience.
Use data to understand department performance, drive sales, and meet targets.
Manage stock file accuracy for the department.
Hire, train, coach, and motivate a team of Sales Associates and Team Leaders.
Ensure the department delivers an exceptional shopping experience.
Foster a positive work environment for colleagues.
Support store management with the protection of people, property, and premises by securing cash, stock, and property.
Perform Keyholder responsibilities, including availability for emergency call outs.
Effectively manage difficult situations and demonstrate good problem-solving skills.
Communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions, and lead teams daily and in emergencies.
Provide amazing customer service in English, including orally communicating with customers and monitoring the performance of English-speaking colleagues whose job duties require communication with customers.