Department Manager - Mall at University Town Center

H&M Group • Sarasota, FL

2h • $24 - $27

About The Position

The Department Manager leads and supports the store team, fostering an inclusive, collaborative, entrepreneurial culture and ensuring an excellent operational and visual experience for customers and colleagues. The role involves understanding the store’s strengths, opportunities, and competitors; analyzing sales; and developing plans to optimize results and profits.

The manager is responsible for the department’s customer experience, sales and budget goals, commercial presentation, cost efficiency, and administrative routines. They recruit, onboard, manage performance, develop and schedule the team, and ensure colleagues follow store procedures, routines, and legal requirements. The role also oversees retail operations and visual execution, including stock, garment presentation, fitting rooms, store technology and services, price signage, and daily store opening and closing.

The position is based at the Mall at University Town Center. The posted expected base salary range is $23.56–$27.09 per hour. The role is non-exempt and hourly.

Requirements

• Strong leadership and willingness to take responsibility for others.
• Ambitious and an effective communicator.
• Supportive and an analytical solution finder.
• Capable of working with numbers and managing statistics.
• Achievement-oriented and motivated by performance and competition.
• Customer-centric.

Responsibilities

• Own the total omnichannel customer experience in the store and ensure visual and commercial curation follows global guidelines.
• Represent the H&M brand positively in customer interactions.
• Assess the department’s strengths and commercial opportunities and act on them.
• Set and analyze sales and budget goals and create plans to optimize results.
• Ensure customer service throughout the store and support the team in promoting and selling products.
• Follow up on team promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Manage the department cost-efficiently.
• Ensure correct fitting room and checkout routines, including transactions, returns, and exchanges.
• Ensure people and operational administrative routines are handled correctly.
• Stay informed about fashion, trends, styles, brands, products, competitors, and relevant influencers.
• Ensure the team provides product and fashion knowledge and relevant information to customers.
• Recruit, onboard, manage performance, upskill, and develop the in-store team.
• Complete performance evaluations and succession planning to support business and team needs.
• Share knowledge and skills with the team and collaborate with the in-store Visual Merchandiser team.
• Give and receive feedback with colleagues to support learning and development.
• Plan and schedule the team.
• Communicate regularly with store colleagues to inform, motivate, and inspire them.
• Ensure procedures, routines, and legal requirements are followed in all store areas.
• Participate in relevant onboarding, introduction processes, training, and courses.
• Maintain clean and tidy sales floor, back-of-house, and stockroom areas.
• Ensure high fashion quality and visual and commercial product presentation, including garment care.
• Secure good stock levels and provide allocation input to the Area team.
• Oversee the garment cycle from delivery to presentation and ensure fitting room routines meet internal standards, using provided tools and technology.
• Maintain best practices for in-store omnichannel services and technology, including the Instore Care App, Click & Collect, and Smart Store.
• Maintain price signs according to global and local guidelines and strategies to ensure consistent price perception throughout the store.
• Maintain back-of-house areas and colleague information, health and safety, and tidiness.
• Open and close the store daily.

Benefits

• Health insurance, medical, pharmacy, vision, and dental coverage.
• Wellness and family support programs.
• Company-match retirement plan and 401(k).
• Paid leave programs, including vacation, wellness, holiday, and parental pay.
• Paid time off, including a community day to serve the local community.
• Employee discount at H&M, & Other Stories, COS, and other H&M Group brands.
• H&M Incentive Program (HIP).
• Employee Assistance Program.
• Commuter benefits.
• Health and dependent care flexible spending accounts.
• Additional voluntary benefits.
• Colleague Resource Groups and access to a global talent community and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed