Foods & ToGo)

CITARELLA OPERATINGS LLC•New York, NY

1d•$24 - $27•Onsite

About The Position

The Department Manager is responsible for overseeing the daily operations, financial performance, merchandising, inventory management, guest experience, and team leadership within an assigned department. This role plays a critical part in delivering Citarella’s Ultimate Gourmet Experience by ensuring exceptional product quality, outstanding service, operational excellence, and team development. The ideal candidate is a hands-on leader who thrives in a fast-paced retail environment, demonstrates strong business acumen, and is passionate about delivering best-in-class hospitality and product standards.

Requirements

Minimum 4 years of supervisory or management experience in grocery, specialty retail, food service, hospitality, or a related environment.
Strong leadership, coaching, and team development skills.
Demonstrated ability to drive sales, manage expenses, and achieve business goals.
Excellent customer service and interpersonal communication skills.
Strong organizational, problem-solving, and decision-making abilities.
Ability to work independently and effectively in a fast-paced environment.
Proficiency in Microsoft Outlook, Word, and Excel.
Flexibility to work nights, weekends, and holidays.

Nice To Haves

Knowledge of food safety, sanitation, inventory management, and merchandising practices preferred.

Responsibilities

Oversee day-to-day department operations to ensure efficiency, productivity, and exceptional execution.
Monitor department profitability, sales performance, labor costs, inventory levels, and waste.
Maintain department appearance, merchandising standards, signage, pricing accuracy, and product presentation.
Ensure proper receiving, storage, handling, rotation, and replenishment of products.
Monitor inventory levels and collaborate with buyers and store leadership to maintain appropriate product assortment.
Analyze department reports and implement action plans to improve performance.
Ensure opening, closing, and operational procedures are executed consistently.
Deliver and model exceptional guest service at all times.
Respond to guest inquiries and concerns professionally and with urgency.
Build guest loyalty through product knowledge, hospitality, and personalized service.
Support guest engagement initiatives and service recovery efforts when necessary.
Lead, coach, motivate, and develop department team members.
Assist with recruiting, interviewing, hiring, onboarding, and training new associates.
Create and manage department schedules to ensure proper staffing coverage.
Approve PTO requests, maintain time and attendance records, and manage labor budgets.
Conduct performance evaluations and provide ongoing coaching and feedback.
Foster a positive, professional, and inclusive work environment that promotes accountability and teamwork.
Ensure all products meet Citarella’s quality, freshness, and food safety standards.
Maintain compliance with all company policies and applicable DOH, DOA, OSHA, and food safety regulations.
Ensure department cleanliness, sanitation, and organization standards are consistently maintained.
Monitor proper handling of equipment, tools, chemicals, and department-specific operational procedures.
Protect company assets and ensure compliance with cash handling and operational controls where applicable.
Support store leadership with company initiatives, operational projects, and cross-functional needs.
Perform other duties as assigned by management.