Department Manager

La Maison Simons•Quebec, QC

11d•Onsite

About The Position

Simons was founded in 1840 by John Simons in Quebec City. Originally a dry goods store, the family company is known today for accessible and inspired fashion. It is committed to cultivating creativity and building meaningful relationships with its staff, partners, and clientele. The company cares about the environment and about the communities in which it does business. Simons is recognized as a fashion authority with an original shopping concept. Exclusive collections, emerging local and nationally recognized brands, and pieces by top designer names are all available under one roof in the store’s distinctive zones. Join The Simons Team as a Department Manager! Are you ready to dive into an exciting new chapter of your career and embrace a new challenge in retail management? We are looking for a vibrant, audacious, and fashion-forward Department Manager who will play a crucial role in managing employees and driving excellence in all aspects of the visitors shopping experience. If you're committed to delivering outstanding customer service and creating an inspiring shopping experience in a fast-paced setting, this is the perfect opportunity for you! As the Department Manager, you’ll be a vital leader on the sales floor, overseeing daily interactions and ensuring that every engagement between employees and customers embodies the exceptional standards of the Simons experience. You’ll be the first stop for associates looking for advice and training to deliver fantastic customer service! Contribute to a historical Canadian brand and help shape a culture that values teamwork, creativity, and customer service. Enjoy opportunities to learn, lead, and advance your career while introducing the Simons family. Join a team that believes in celebrating achievements and creating an enjoyable atmosphere where everyone feels valued. If you’re ready to make a difference and eager to contribute to our legacy of excellence, we encourage you too apply today! At Simons, people are at the heart of all that we do. We pay special attention to the well-being of our employees and their families, highlighting important moments that mark their journey, including service anniversaries and significant life milestones. Creativity, community, and respect are an integral part of our DNA. We offer everyone the opportunity to build a career that’s suited to them, whether that’s at our stores, head office, or Campus in Quebec City. Proud to recognize our teams’ contributions, we provide competitive work conditions as well as a comprehensive and scalable range of benefits. We also promote flexibility and a welcoming, inclusive, and caring work environment, where everybody can reach their full potential. Take this opportunity to join our dedicated team and make a difference at a company where people are the top priority.

Requirements

5-7 years of working in a fast-paced retail environment with direct experience manage both people and processes in fast-paced, high-traffic settings.
Deep understanding of current fashion trends, brands, fabrics and styles, as well as the ability to forecast future trends.
Ability to style anyone.
Set the standard for being fashion-savvy and offer guidance across the store.
Ability to make diverse customers feel like part of the Simons family and ensure you create a strong sense of vision to inspire your teams to do the same.
Collaborating with employees and fellow management members is second nature to you.
Effortlessly collaborate, showing your adaptability and openness with everyone to boost success and make great things happen.
Embrace new technology with confidence and adapt to it effortlessly, showcasing your autonomy in managing digital programs and applying your skills with expertise.
Comfort level allows you to navigate complex tools and systems seamlessly.
Experienced and enthusiastic about engaging with customers on the sales floor to provide outstanding service.
Open to a flexible schedule, including weekends and holidays, to accommodate operational demands.

Nice To Haves

A bachelor's degree or equivalent is a strength for this role
Bilingualism is an asset

Responsibilities

Lead and coach associates, empowering them to enhance their service one customer at a time.
Ensure that employees are equipped and motivated to engage in outstanding interactions while servicing customers, ensuring they leave satisfied.
Lead by example and inspire employees to turn potential obstacles into opportunities to strengthen relationships and create positive outcomes.
Set the bar high and show your team what success looks like in the Toronto market, ensuring that everyone master’s the art of delivering the exceptional Simons service experience to every visitor.
Lead the training and development of employees, ensuring they execute service with excellence in a fast-paced retail environment.
Play the lead role in curating a vibrant and inviting sales floor that showcases our exceptional merchandise.
Collaborate with Area Directors and employees to create eye-catching visual displays that grasps everyone’s attention.
Keep in communication with the buying team to ensure inventory levels are on point, so the right products are always at hand.
Closely collaborate with Area Directors to thoroughly assess departmental performance, identify specific employee training needs, and proactively address operational challenges.
Develop strategies to enhance merchandising effectiveness and ensuring that solutions are oriented toward achieving the business needs.