Department Manager

H&M•Toledo, OH

16h•Onsite

About The Position

As a Department Manager, you will lead, support, and encourage your team, fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit to ensure success for you, your team, and H&M. You are responsible for delivering an excellent operational and visual experience for the store, customers, and colleagues. This involves understanding your store's strengths, opportunities, and competitors, as well as analyzing sales and creating plans to optimize results and profits. Working at H&M means a dynamic environment where no two days are the same, with responsibilities spanning customer sales, fashion awareness, team development, and retail operations.

Requirements

Be a strong leader who enjoys taking responsibility for others
Be ambitious
Be an effective communicator
Be supportive
Be an analytical solution finder
Capable of working with numbers and managing statistics
Be achievement-oriented, motivated by performance and competition to be truly customer centric

Responsibilities

Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
Representing yourself and the H&M brand positively during customer interactions
Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on them
Establish & analyze sales and budget goals, creating plans to optimize results
Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
Manage your department in a cost-efficient way
Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
Ensure all admin routines for both people and operations are handled in a correct way
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc
Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions
Responsible for recruitment, onboarding, performance management, upskilling & developing your team in-store
Complete performance evaluations and succession planning to support business & team needs
Retain and share your knowledge and skills with your team
Collaboration, planning & teamwork with in-store Visual Merchandiser team
Give & receive feedback with your colleagues to learn, develop & support each other
Responsible for the teams planning & scheduling
Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc
Ensure all procedures, routines, and legal requirements in all areas of the store are followed
Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development
Secure a clean and tidy sales floor and back of house including stockroom areas
Ensure high fashion quality, visual and commercial product presentation, with good garment care
Secure good stock levels and provide input on allocation to Area team
Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided
Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store
Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)
Responsible for opening & closing of store daily

Benefits

Access to our Colleague Resource Groups (CRGs)
Comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
Employee discount at H&M, & Other Stories, and COS
Attractive benefits with extensive development opportunities around the globe
Staff discount card, usable on all our H&M Group brands in stores and online
Included in our H&M Incentive Program – HIP
25% Staff Discount
Medical, Pharmacy Vision and Dental Coverage
Employee Assistance Program
Vacation, Wellness, Holiday and Parental Pay
401K
Commuter Benefits
Health and Dependent Care FSA
Additional Voluntary Benefits