Department Manager

La Maison Simons•Mississauga, ON

2d•Onsite

About The Position

Simons is seeking a vibrant, audacious, and fashion-forward Department Manager to play a crucial role in managing employees and driving excellence in all aspects of the visitor's shopping experience. This role is ideal for someone committed to delivering outstanding customer service and creating an inspiring shopping experience in a fast-paced setting. The Department Manager will be a vital leader on the sales floor, overseeing daily interactions and ensuring that every engagement between employees and customers embodies the exceptional standards of the Simons experience. They will be the first stop for associates looking for advice and training to deliver fantastic customer service.

Requirements

5-7 years of experience in a fast-paced retail environment with direct experience managing both people and processes in fast-paced, high-traffic settings.
A bachelor's degree or equivalent is a strength for this role.
Bilingualism is an asset.
Deep understanding of current fashion trends, brands, fabrics and styles, as well as the ability to forecast future trends.
Ability to style anyone who comes your way.
Ability to make diverse customers feel like part of the Simons family.
Ability to create a strong sense of vision to inspire teams.
Effortlessly collaborate with employees and fellow management members, showing adaptability and openness.
Embrace new technology with confidence and adapt to it effortlessly.
Autonomy in managing digital programs and applying skills with expertise.
Comfortable navigating complex tools and systems seamlessly.
Experienced and enthusiastic about engaging with customers on the sales floor to provide outstanding service.
Open to a flexible schedule, including weekends and holidays, to accommodate operational demands.

Responsibilities

Lead and coach associates, empowering them to enhance their service one customer at a time.
Ensure employees are equipped and motivated to engage in outstanding interactions while servicing customers, ensuring they leave satisfied.
Lead by example and inspire employees to turn potential obstacles into opportunities to strengthen relationships and create positive outcomes.
Set the bar high and show the team what success looks like in the Toronto market, ensuring that everyone masters the art of delivering the exceptional Simons service experience to every visitor.
Lead the training and development of employees, ensuring they execute service with excellence in a fast-paced retail environment.
Play the lead role in curating a vibrant and inviting sales floor that showcases exceptional merchandise.
Collaborate with Area Directors and employees to create eye-catching visual displays.
Keep communication with the buying team to ensure inventory levels are on point.
Closely collaborate with Area Directors to thoroughly assess departmental performance, identify specific employee training needs, and proactively address operational challenges.
Develop strategies to enhance merchandising effectiveness and ensure that solutions are oriented toward achieving business needs.