Department Manager Starbucks Spokane

Albertsons•Spokane, WA

17h•Onsite

About The Position

This position is responsible for providing customer service, resolving customer issues, training and supervising barista staff, managing financial reporting, ensuring product quality, and maintaining the cleanliness and presentation of the coffee service area. The role involves operating the cash register, handling payments, and managing inventory for the coffee department.

Requirements

Ability to follow company customer service procedures.
Demonstrated prior customer service skills or related experience.
Ability to interact with customers and co-workers.
Ability to understand and follow directions.

Nice To Haves

Prior management experience.

Responsibilities

Provide customer service as defined by the employer within the scope of the position and company policy.
Speak with customers to resolve problems with sales, dissatisfaction of service, or other problems related to the operation of the department.
Train, schedule, and supervise barista workers to ensure optimum staffing patterns for the department.
Provide financial reporting to Store Manager and Field Supervisor.
Ensure product quality.
Change signs and prices as directed by merchandising.
Write orders in the order guidebook and enter into the computer.
Check orders for completeness upon arrival.
Brew coffee, tea, and chocolate.
Operate electronic cash register to total customers’ final bill.
Receive payment for customer purchases and count back correct change.
Maintain cleanliness of the coffee service area of the store.
Set up and maintain displays in the coffee area.
Replace stock in the preparation area from the supply area.
Perform other duties as assigned.