Department Manager Starbucks Spokane

Albertsons Companies•Spokane, WA

3h•$24•Onsite

About The Position

This role is responsible for managing the Starbucks department within a store. The Department Manager provides customer service, resolves customer issues, trains and supervises barista staff, and ensures product quality. They are also responsible for financial reporting, inventory management, and maintaining the cleanliness and presentation of the coffee service area. This is a safety-sensitive position, meaning job responsibilities include tasks that could affect the safety or health of the employee or others.

Requirements

Ability to follow company customer service procedures.
Demonstrated prior customer service skills or related experience.
Ability to interact with customers and co-workers.
Ability to understand and follow directions.

Nice To Haves

Prior management experience.

Responsibilities

Provide customer service as defined by the employer and company policy.
Speak with customers to resolve problems with sales, dissatisfaction of service, or other problems related to the operation of the department.
Train, schedule, and supervise barista workers to ensure optimum staffing patterns for the department.
Provide financial reporting to Store Manager and Field Supervisor.
Ensure product quality.
Change signs and prices as directed by merchandising.
Write orders in the order guidebook and enter into the computer. Check order for completeness upon arrival.
Brew coffee, tea, and chocolate.
Operate electronic cash register to total customers’ final bill. Receive payment for customer purchase and count back correct change.
Maintain cleanliness of the coffee service area of the store.
Set up and maintain displays in the coffee area.
Replace stock in the preparation area from the supply area.
Perform other duties as assigned.