Department Manager Produce

Albertsons Companies•Nome, AK

About The Position

The Department Manager Produce supervises the day-to-day functions of the produce department to achieve customer service, sales, and profit objectives. The manager champions company and division customer-service programs, handles customer relations and complaints, and promotes Albertsons’ philosophy of personalized service. The role supervises, motivates, directs, trains, and participates in hiring produce personnel. It includes scheduling staff for adequate coverage and budget objectives, monitoring performance, recommending personnel actions, resolving associate concerns, and reporting observations to the Store Director. The manager oversees produce quality, freshness, inventory, ordering, receiving, merchandising, promotional and seasonal displays, sanitation, and safety. The role also performs produce department tasks, maintains records and required paperwork, supports customers and store operations, and ensures compliance with company policies and applicable laws and food-safety standards.

Responsibilities

Champion company and division customer-service programs and meet or exceed customer-service goals.
Handle customer relations positively, including resolving complaints and reporting them to the Store Director as appropriate.
Supervise the day-to-day operation of the produce department to achieve customer-service, sales, and profit objectives.
Supervise, motivate, direct, train, and participate in hiring produce personnel.
Monitor associate performance; recommend personnel actions; schedule personnel to provide adequate coverage and meet service and budget objectives.
Inspect produce sections daily and take corrective action to maintain product freshness and quality.
Rotate products, remove outdated or spoiled items, and maintain in-stock conditions, sanitation, and safety.
Assist with receiving, cleaning, trimming, cutting, watering, and displaying produce.
Implement promotional and seasonal displays, control shrink and expenses, and maintain records of advertised-item movement.
Complete and monitor daily logs, purchase reports, sales and labor paperwork, and other required records.
Order, check, receive, and control inventory to maintain appropriate levels, product quality, eye appeal, and freshness.
Take periodic inventories, process administrative paperwork, maintain accurate department records, and organize the department work area and cooler.
Ensure produce quality, freshness, and quantity standards are met.
Merchandise products according to schematics and advertised-item requirements; follow signing procedures and monitor product flow.
Comply with retail labeling laws, federal and state regulations, company policies, and federal, state, and local health and food-safety standards.
Check competitors’ prices, product variety, and merchandising procedures.
Assist customers with product suggestions and suggestive selling, and make intercom announcements.
Maintain cleanliness and sanitation of the sales floor, work area, cooler, equipment, wet boxes, and cases.
Answer and respond appropriately to incoming calls.
Assist with emergency procedures during equipment or computer software malfunctions.
Ensure associates are trained and instructed in proper work duties; monitor performance, report observations, and resolve associate complaints as appropriate.
Maintain confidentiality concerning associates, store sales, and other company information.
Perform all duties safely, accurately, and with honesty and integrity, along with other necessary and required duties.