Department Manager – Irrigation, Maintenance, & Landscaping

Ryan Lawn & Tree Inc•Broken Arrow, OK

8d•$80,000 - $90,000•Onsite

About The Position

Ryan Lawn & Tree is seeking an experienced Department Manager to lead their Irrigation, Maintenance, and Landscaping operations. This role is responsible for the overall performance of the department, including financial goals, customer satisfaction, recruiting, training, and team development. The manager will set standards, lead strategic planning, and collaborate with other department leaders. The position involves staying connected to field operations, assisting with production when needed, and working directly with clients. The role will initially oversee a team of 10+ associates and approximately $2 million in annual revenue, with plans for growth to 20+ associates and over $4 million in revenue. This is an opportunity for a leader to build and shape a growing department within an employee-owned company.

Requirements

5+ years of lawn and landscape maintenance and landscaping leadership experience.
Comprehensive knowledge of irrigation system service and installation.
Thorough knowledge of landscape maintenance and design/build practices, along with general knowledge of other Ryan services.
Comprehensive knowledge of the Great Game of Business (GGOB) and department business operations.
Strong problem-solving and leadership skills, with the ability to foster open communication and the sharing of ideas.
Excellent written and verbal communication skills.
Proficiency with Microsoft and Google software, and with field-based software systems.
General knowledge of department equipment maintenance, and the ability to safely operate department equipment.
A valid driver's license and DOT certificate.
The ability to lift 50 pounds, push and pull objects while walking 3 or more miles per day, and work outdoors in all weather, year-round.
Successful completion of position-specific Ryan U training and field assessment.
This is a safety-sensitive position requiring the operation of vehicles and equipment. All offers of employment are contingent upon successful completion of a pre-employment drug screen (including marijuana), criminal background check, MVR check, and DOT physical (where applicable) before starting employment. Candidates must meet all screening requirements as a condition of employment.

Responsibilities

Lead the department through strategic planning to set financial goals that align with company goals.
Get team buy-in on goals, keep a constant eye on the department's financial position, and make adjustments as needed.
Own the department's overall financial performance, including production, sales, and growth.
Look for opportunities to innovate and reduce costs.
Make sure the department meets customer satisfaction standards measured by NPS, Google reviews, and other metrics, and take corrective action when scores fall short.
Recruit, hire, and retain a strong team in partnership with HR.
Coach team members to build their skills, efficiency, and knowledge, and make sure they have the tools, resources, and training needed to serve customers well.
Set clear standards aligned with Ryan Pro Standards, and hold leaders and associates accountable using the Crucial Conversations model.
Ensure every associate receives their 90-day, mid-year, and annual performance evaluations, along with annual compensation reviews.
Set department goals aligned with company strategy for every associate.
Take part in associate development and succession planning.
Lead team meetings, leadership meetings, and continuing education.
Oversee field operations with a focus on teamwork, efficiency, and quality.
Step into field production as needed to meet department goals and customer needs.
Make sure facilities and equipment needs are met, and all legal and safety requirements are achieved, working closely with the Safety team.
Stay current with industry trends, new products, equipment, and services.
Work with clients regularly, and handle customer service recovery and retention for dissatisfied customers.
Partner with other department managers, directors, and senior leaders on strategic initiatives, special projects, labor sharing, referrals, and revenue growth.
Work with Marketing to target campaigns toward services with growth potential.