Department Manager - Footwear [JBR]

JAX Mercantile Co.•Broomfield, CO

1d•Onsite

About The Position

At JAX Mercantile Co., we are passionate about serving our customers. Join our local, family-owned company as a Department Manager in our JAX Outdoor Gear, location in Broomfield, CO. Make someone's day by sharing your enthusiasm and excitement in finding the best footwear and accessories for our customers at JAX! Lead the team that answers questions about the quality, fit, and function of our footwear and helps our customers locate a specific brand or item. Product training, pro-deals, and our employee discount mean you can try out items in order to increase your knowledge and provide expert opinions to our customers. Our Department Manager is responsible for providing outstanding customer service. The role supports overall department operations by providing employee orientation and development, scheduling coverage, managing performance, leading by example when assisting customers and finding ways to improve the service provided by JAX. Duties include coordinating with the buyers team to provide feedback on products, visual merchandising with product displays, managing inventory, stocking, and organizing the department.

Requirements

Experienced in retail management
Willing to pitch-in and help
Well-organized
Takes initiative
Communicates well
Has an engaging and positive approach to customer service
Previous experience and interest in retail leadership preferred
Enthusiasm required for finding the right footwear for the customers' needs
Knowledge of the brands carried by JAX preferred
Prior top-notch customer service experience
Prior retail lead or supervisory experience
Comfort and adaptability with learning new technology or computer systems
Ability to be flexible and work retail hours
Engaging and positive
Effective trouble-shooting skills
Ability to present and maintain a professional demeanor
Must be available at least one weekend day and at least one week night
Flexible availability required

Responsibilities

Creating schedules two weeks in advance
Ensuring coverage by working with employees or stepping up fill gaps when necessary
Providing honest and informative answers about our products
Addressing loss prevention concerns
Participating in inventory responsibilities
Assembling new stock
Maintaining a clean and well-stocked area
Complete record-keeping and creating reports
Completes special orders
Coordinates with others to plan for sales and promotions
Ensure proper documentation and pricing of products
Works to engage and inspire teamwork with department employees