UNCW Dub City Brew Department Manager- Cafe

Barnes & Noble Education, Inc.•Wilmington, NC

3d•Onsite

About The Position

Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as a Department Manager in the Cafe. In the Cafe you will lead and direct team members within the cafe in the preparation of drinks and food and in increasing customer loyalty and sales. You will be a subject matter expert for your cafe department, but also remain knowledgeable of other operational areas to provide outstanding customer service throughout the store. As a Department Manager in the Cafe you will support all store operations and departments in partnership with the management team. You will manage daily activities of the cafe by leading and training team members to service our customers; ensure the availability, freshness, and quality of products; and drive sales and promotions. You must be knowledgeable about cafe and store operations, provide outstanding customer service; enforce safe food handling and loss prevention practices; and ensure the cleanliness and maintenance of the cafe.

Requirements

2+ years’ experience in a retail service setting as a manager or a graduate of the Best Seller Program
High school diploma/GED required
Basic reading, writing and accounting skills required
Excellent customer service and communication skills needed
Strong interpersonal, communication, and problem solving skills
Ability to work a flexible schedule including evenings, weekends, and holidays

Nice To Haves

Previous food handling experience preferred
High-energy, friendly personality, with strong communication skills to interact with a variety of people
Outstanding customer service skills to match customers to products that meet their needs

Responsibilities

Manage daily activities of the cafe by leading and training team members to service our customers
Ensure the availability, freshness, and quality of products
Drive sales and promotions
Provide outstanding customer service
Enforce safe food handling and loss prevention practices
Ensure the cleanliness and maintenance of the cafe
Prepare food/drinks, model exceptional customer service by greeting customers, answering questions, recommending products and providing daily support, direction, and guidance to team members
Assign work and provide focused direction to café team members to ensure the set up and restocking of displays, wrapping, labeling, dating, and rotating food items for sale is executed daily
Resolve customer issues and complaints and escalating to senior management when necessary
Maintain a safe and healthy work environment by following cleaning, sanitation, and operational standards
Manage the inventory, stock, and rotation of perishable items
Operate equipment, troubleshoot breakdowns, maintain supplies and perform preventive maintenance
Replenish customer service stations, order/receive supplies or products, and take out trash
Assist with processing sales transactions and/or with training team members to complete transactions
Conduct regular meetings with team to provide feedback on sales and upcoming promotions