DEPARTMENT LEAD - AQUATICS

Channel Islands YMCA•Santa Ynez, CA

9h•Onsite

About The Position

The Department or Program Lead assists the Program Director with administrative tasks such as enrollment processing, staff schedule generation, and sending program communications. They provide general oversight to the branch environment, including serving as a manager on duty, enforcing membership expectations, cross-marketing, and working with peers on branch goals. This role involves providing exceptional customer service, fostering connections with members, and participating in in-service trainings. The Lead is responsible for creating a welcoming, nurturing, and inclusive environment for all members and guests, working collaboratively with the staff team, and ensuring the building, grounds, and equipment are in working order. They must maintain certifications, support the annual campaign process, and understand their role as a mandated reporter of elder and child abuse, responding to situations in accordance with policies and procedures. Ensuring the safety of children in facilities and programs and providing proper supervision is also a key responsibility.

Requirements

Must be at least 18 years old
High School Diploma or equivalent
Complete required certifications within 60 days of hire
Complete all required Branch and Position specific trainings as required within two weeks of hire
Ability to obtain a criminal record clearance

Nice To Haves

Previous work experience in related field preferred

Responsibilities

Assists Program Director with administrative task such as enrollment processing, staff schedule generation, and sending program communications
Provide general oversight to the branch environment including serving as a manager on duty, enforcing membership expectations, cross marketing, and working with peers on branch goals
Provides exceptional customer service and fosters connections with members
Participating and satisfactory completion of in-service trainings
Create an environment that is welcoming, nurturing, and inclusive for all members and guests
Able to work collaboratively and respectfully as part of a staff team
Ensure building, grounds, and equipment are in working order. Report any concerns
Maintain certifications and take advantage of professional growth opportunities
Support the annual campaign process including education of members
Understand your role as a mandated reporter of elder and child abuse. Report and respond to situations in accordance with policies and procedures
Ensure safety of children in facilities and programs and that proper supervision is provided