Department Dispatcher - Neuro Expansion

Cleveland Clinic

1d • Onsite

About The Position

Join Cleveland Clinic’s Neurological Institute and become a part of one of the most respected healthcare organizations in the world. This center is known for being a leader in treating and researching the most complex neurological disorders and advancing innovations in neurology. Now, the Neurological Institute is expanding with a new state-of-the-art facility which will include additional operating rooms and ambulatory, infusion, imaging, EMG and sleep and brain study services. Come take an active role in the next wave of transformative care, here at Cleveland Clinic.

Be part of a team that helps keep hospital operations running smoothly while creating a positive experience for patients, visitors, and caregivers. As a Department Dispatcher, you’ll be a key point of communication, receiving and coordinating requests, prioritizing needs, and connecting them with the appropriate resources. Your friendly, courteous, and compassionate approach will help ensure every interaction is handled with care and efficiency.

This role also offers opportunities to build valuable hospital operations and communication skills while growing your career. With a clear development path from Dispatcher to EVS Lead to Supervisor, team members can gain hands-on experience, strengthen their skills, and explore opportunities for internal advancement based on performance and experience.

Requirements

• High School Diploma or GED
• 1 year of customer service experience in a role that requires exemplary interpersonal skills and ability to interact with customers over the phone for most of the day

Nice To Haves

• Previous experience in a high-volume call center or dispatch facility

Responsibilities

• Conduct friendly, courteous, compassionate and helpful communications with customers.
• Dispatch requests in a timely manner and communicate status updates/delays to customers.
• Receive and log requests through applicable software/tracking.
• Answer and manage department phone calls.
• Monitor EPIC (hospital tracking system) and Vovlo (housekeeping request system).
• Assign and verify housekeeping dispatches (ensuring one task per housekeeper at a time).
• Update hourly reports sent via Teams and email.
• Manage pest control requests and follow-ups.
• Coordinate and monitor room turnaround post-patient discharge.
• Call Apex for updates when needed.
• Communicate across departments (e.g., with nurses for non-housekeeping requests).

Benefits

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to communicate and exchange accurate information
• Ability to move/transport items weighing up to 25 pounds (lbs.)
• Follows Standard Precautions using personal protective equipment as required for procedures.
• Compliance with influenza prevention program, including annual vaccination or approved exemption.
• Equal employment opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED