Department Coordinator

DH Pace • Columbia, MO

1d • Onsite

About The Position

Overhead Door Company of Central Missouri™, a DH Pace Company, Inc., is seeking to hire a Department Coordinator in our Columbia, MO office who will effectively coordinate field employees. This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!

Requirements

• High School diploma or equivalent.
• Must have excellent communication skills and focused on customer service.
• Must have good time management skills, be organized, and have the ability to multi-task.
• Experience using Microsoft Office Suite (preferred)
• Experience in the door industry (preferred)
• Experience in a dispatch or other high volume administration field is a plus but not required.

Responsibilities

• Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
• Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
• Run, review and manage department reports to ensure department is meeting customer expectations and commitments.
• Assist with billing paperwork and meeting customer billing document requirements
• Create and maintain service tickets to ensure service dates are met.
• Work with estimating team to provide service quotes when required.
• Provide assistance to field techs with technical/mechanical troubleshooting/problem solving
• Provide accurate work orders and picking lists to the warehouse for inventory pulling
• Other responsibilities as assigned

Benefits

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED