Department Coordinator
DH Pace•Dalton, GA
•Onsite
About The Position
The DH Pace Company is seeking to hire a Department Coordinator who will effectively coordinate field employees at our office in Dalton, Georgia. This is a great opportunity for a detail oriented, organized individual to join a team of dedicated professionals. This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!
Requirements
- A minimum of 1 year experience in office administration, coordination or dispatching
- Intermediate experience with Microsoft Office Suite
- Must have excellent communication skills and focused on customer service
- Must have good time management skills, be organized, and have the ability to multi-task
- Ability to represent the company in a professional manner
Nice To Haves
- Dispatch or other high volume administration experience is a plus
Responsibilities
- Scheduling technicians to customer job sites and collecting, finalizing, and submitting job details for processing
- Ensuring customer COD payments are collected prior to job completion
- Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
- Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
- Assist with billing paperwork and meeting customer billing document requirements
- Create and maintain service tickets to ensure service dates are met
- Work with estimating team to provide service quotes when required
- Assist field techs with technical/mechanical troubleshooting/problem solving
- Provide accurate work orders and picking lists to the warehouse for inventory pulling
- Other responsibilities as assigned
Benefits
- Comprehensive medical, dental, and vision coverage
- Generous paid time off plus paid holidays and floating holidays
- Company-paid life insurance, short-term disability, and long-term disability
- 401(k) with employer match
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Voluntary benefits including supplemental life and critical illness coverage
- Employee discounts for you and your immediate family
- Competitive compensation with annual performance reviews
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
