Department Coordinator III - Testing Services

University of Louisville•Louisville, KY

12d•Onsite

About The Position

The University of Louisville is hiring a Department Coordinator III in the Testing Services Department. The Department Coordinator III will greet candidates, ensures test security and compliance and reporting, and serves as the first point of contact for customers. Welcomes candidates, maintain test security and compliance, report test results, and maintain a professional level of customer service.

Requirements

High School Diploma/GED and a minimum of four (4) years of relevant experience or an equivalent combination of education and experience.
MS Office (Word, Excel)
PeopleSoft
Customer service experience
Windows 365
Punctual attendance
Multitasking skills

Nice To Haves

4 years of Front-Facing Customer Service experience
Bachelor's degree
Be able to gain certification once employed.
Web development (e.g., Drupal)

Responsibilities

Protect exam content, student data, and testing protocols from unauthorized disclosure.
Exhibit exceptional organization skills with keen attention to detail and the ability to refocus quickly after interruptions.
Observe test takers attentively to detect and prevent cheating or suspicious behavior while simultaneously answering phones and checking candidates in and out.
Professional communication by phone, email, and in person with faculty, test vendors, and testing candidates.
Provide exemplary customer service.
Manage daily operations of testing center including scheduling, proctoring and administering exams (e.g., placement tests, course exams, standardized tests.)
Remain current on test policies, procedures and proctor certifications.
Enforce testing center policies and procedures, ensuring compliance with institutional, state and federal regulations.
Follow National College Testing Associations standards and the program requirements of testing vendors.
Manage disruptive situations calmly and quickly.
Coordinate with faculty and test vendors to schedule exams and accommodate special requirements.
Maintain testing center equipment, software and inventory serving as Tier I technical support.
Maintain financial records.
Serve as Coordinator for weekend ACT/SAT testing and Back up Administrator for Testing Services