DEP Administrative Penalties & Other Revenue Programs Intern - UNPAID

Commonwealth of Massachusetts•Boston, MA

19h

About The Position

The Executive Office of Energy and Environmental Affairs (EEA) seeks to protect, preserve, and enhance Massachusetts’ environmental resources and create a clean energy future for all residents. The Massachusetts Department of Environmental Protection (MassDEP) is the state agency responsible for ensuring clean air, land, and water. This internship involves supporting multiple environmental revenue and compliance programs such as ADMP, ACFN, SDW, SCAI, TURA Program Coordinators and Climate Mitigation Program (ACPF) at the Massachusetts DEP by helping manage accounts receivable and debt collection processes. The role includes reviewing & distributing invoices, recording payments, coordinating with enforcement and legal teams, and preparing reports to calculate penalties, interest, and collection fees. Interns will also update tracking systems, assist with case preparation for debt collection, and handle customer communications.

Requirements

NONE

Nice To Haves

Proficiency with Microsoft Office Suite software.
Ability to analyze and determine the applicability of data, to draw conclusions.
Ability to work independently, and in an organized manner with strong attention to detail.
Experience with databases, and strong analytical, organizational, computational, and interpersonal skills.

Responsibilities

Assist with accounts receivable and debt collection activities across multiple environmental revenue and compliance programs (e.g., ADMP, ACFN, SDW, SCAI, TURA, and Climate Mitigation Program).
Review, organize, and distribute invoices to ensure accurate billing and timely processing.
Record and track incoming payments using financial systems, including CashPro (CDS processing).
Maintain and update financial databases and tracking systems to ensure data accuracy and completeness.
Communicate with customers regarding outstanding balances, overdue payments, and general account inquiries.
Coordinate with enforcement and legal teams to support compliance and debt collection efforts.
Assist in preparing documentation and case files for debt collection actions.
Compile and prepare reports to calculate penalties, interest, and collection fees.
Audit financial and program data to identify discrepancies and ensure compliance with policies.
Respond to helpline inquiries and provide customer support related to billing and payments.
Perform general administrative and operational support tasks as assigned.