Dental Treatment Coordinator

Pacific Manor Dental•Pacifica, CA

15h•Onsite

About The Position

Pacific Manor Dental is excited to announce the availability of a career opportunity for a dedicated and skilled Dental Treatment Coordinator. This pivotal role forms the backbone of our patient interaction and service delivery, ensuring that all treatments are coordinated efficiently and effectively across our busy dental office. If you're looking to step into a position that leverages both your interpersonal skills and expertise in dental coordination, this is your chance. This is a Full-Time position located on-site at our well-established dental clinic, reflecting our commitment to building a consistent and professional front office team who can contribute positively to the patient experience. Please note, this is not a remote job, as your responsibilities will require direct interaction with our patients and dental professionals daily.

Requirements

Minimum of 1 year of experience in the dental field, with a solid understanding of dental office procedures and patient care.
Some college education is required; additional certification in dental office administration is highly preferred.
Exceptional communication and interpersonal skills to interact effectively with patients and dental office staff.
Proficiency in using dental practice management software
Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
Detail-oriented with a commitment to accuracy in all patient communication and documentation.
Empathy and understanding in handling patient questions and concerns, providing thoughtful and professional responses.
Ability to understand and explain complex dental insurance plans and benefits to patients, ensuring clarity and understanding.
Capability to handle sensitive patient information with confidentiality and care in compliance with HIPAA regulations.
Proven track record of maintaining professionalism and a positive demeanor in stressful situations.

Nice To Haves

additional certification in dental office administration is highly preferred
thrives in a PPO-focused practice

Responsibilities

Act as the first point of contact for patients arriving at the clinic or contacting us by phone, ensuring a pleasant and professional initial interaction.
Schedule patient appointments effectively, optimizing the use of time and resources to maximize clinic workflow and patient satisfaction.
Verify dental insurance details for patients, confirming coverage and ensuring all paperwork is in order ahead of appointments.
Explain dental treatments to patients with clarity and compassion, ensuring they understand the procedures they will undergo.
Accurately explain patient benefits, copays, and potential out-of-pocket costs for treatments planned, aiding in their financial planning and consent.
Coordinate with dental staff to prepare for upcoming procedures, ensuring all necessary information and materials are ready for use.
Manage patient records with confidentiality and accuracy, updating any changes in patient information and treatment plans as needed.
Assist in resolving any patient grievances related to scheduling, billing, or the treatment process in a manner that maintains patient satisfaction.
Collaborate with various dental office departments to discuss, plan, and implement strategies to improve patient care and office efficiency.
Participate in regular training and professional development sessions to stay updated on the latest dental practices and office management techniques.