Dental Treatment Coord III

University of Rochester•Rochester, NY

5d•$20 - $27•Onsite

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Manages and monitors dental status and financial compliance for Dentistry patient base. Acts as a liaison between patients and providers to ensure appropriate dental records tracking, treatment planning, financial counseling, and accounts receivable management. Responsible for seamless and timely patient movement through the treatment plan, from maintaining appointments, treatment planning, financial arrangements, and approval phase until case completion. Schedule 8 AM-5 PM With minimal direction and considerable latitude for independent judgment, performs complex administrative duties in support of the Oral Medicine clinic and research activities. Communicates regularly with patients, families, clinical and non-clinical staff, identifying barriers to scheduling, treatment, care and follow-up. Maintains expert level understanding of the Oral Medicine division. Trains new staff members. Assists in clinical research activities.

Requirements

3 years of administrative dental or medical office experience preferred; or Equivalent combination of education, training and experience required
Strong working knowledge of computer-based systems: Epic, axiUm, Zoom, Microsoft Office, etc. preferred
Strong customer service skills (via telephone and in person) required
Ability to communicate effectively and professionally required.
Ability to work well in a fast-paced environment required.
Ability to work with a diverse patient and provider population required.

Nice To Haves

Associate's degree in related field preferred

Responsibilities

Serves as liaison, appointment coordinator, and patient advocate to assist in the coordination of scheduled visits.
Prioritizes referral requests using department protocols, responding and immediately expediting most urgent requests.
Ensures ancillary testing and other specialty referrals have been executed and results received.
Coordinates and obtains all imaging, photos, blood work, etc. prior to scheduled appointment date.
Collaborates with all members of the care team to facilitate superior communication with the patient for best treatment outcomes.
May perform complex appointment scheduling, linking referrals and ancillary services.
Sends after-visit reports to internal and external referring providers and associated physicians/dentists.
Maintains ongoing communication with all hospital referring departments (BMT, Hematology, Radiotherapy, Medical Oncology, Head & Neck Cancer, Cardiac Surgery).
Coordinates the scheduling for all remote visits.
Provides patient with an introduction to Oral Medicine, obtains all required medical documents, schedules telemedicine visits.
Registers new patients in eRecord, obtains patient signatures for release of information, coordinates medical records with HIM, as appropriate.
Assists in human subject recruitment and screening activities, including reviewing study site patient databases and office records for patients that meet the protocol inclusion criteria.
May conduct telephone interviews to screen potential study candidates.
Reviews medical chart history with Principal Investigator to verify inclusion criteria are met before enrollment.
Enters study data and ensures for completeness of data entry.
Performs other duties for Oral Medicine Chair as directed, including working on quality assurance and other special projects.