Dental Team Lead

La Clinica Del Valle•Medford, OR

4h•Onsite

About The Position

The Dental Team Lead plays a key role in supporting the daily operations of the dental practice by providing direct supervision, training, and guidance to Patient Service Representatives (PSRs) and Dental Assistants (DAs). This position ensures smooth workflows, high-quality patient experiences, and adherence to clinical and administrative protocols. The Dental Team Lead works alongside the team, providing side-by-side training, real-time support, and mentorship while maintaining a strong connection to the Practice Manager to ensure consistency and efficiency. The Team Lead fosters a collaborative, positive work environment, focusing on team development and patient-centered care.

Requirements

Minimum: High School Diploma or GED
Three to five years of experience in medical/dental office
Medical/Dental supervisory experience
Related experience in Community Health Center or FQHCs
Experience in one of the following areas: Customer Service, Call Center, Medical Records, or other related experience.
Excellent interpersonal communication, critical thinking, and problem-solving skills
Skills to intervene and promote reconciliation, compromise and positive outcomes in difficult interactions
Skilled at using electronic health records as applicable to area of work (EPIC, EagleSoft).

Nice To Haves

Certification or formal training as a Dental Assistant (DA) or Patient Service Representative (PSR).
Minimum 3 years of experience in a dental setting with leadership, training, or mentorship experience preferred.
Strong understanding of dental front office operations and chairside assisting workflows.
Ability to balance working alongside the team with supervisory responsibilities.
Familiarity with dental practice management software (Dentrix, Open Dental, EPIC, etc.).

Responsibilities

Provide direct supervision to a team of up to 10 Dental Assistants and PSRs.
Act as the first point of contact for team members needing guidance, coaching, or problem-solving.
Assist in assigning daily tasks and ensuring team efficiency in patient flow, check-in/check-out, and chairside assistance.
Serve as the liaison between the Practice Manager and front/back-office teams, escalating concerns and sharing feedback.
Support recruiting, hiring, training, and retaining high-performing dental support staff.
Conduct side-by-side training with new and existing team members to ensure proficiency in job duties.
Provide real-time coaching to enhance customer service, workflow efficiency, and clinical support.
Support competency development for PSRs and DAs, reinforcing best practices in patient care and administrative excellence.
Monitor individual and team performance, providing regular feedback to both employees and the Practice Manager.
Ensure smooth coordination between front-desk operations and clinical workflows for efficiency.
Monitor patient flow to minimize wait times and maximize provider productivity.
Work with the team to ensure scheduling optimization, patient confirmations, and check-in efficiency.
Identify and implement process improvements to enhance patient experience and team effectiveness.
Ensure OSHA, HIPAA, and infection control standards are consistently followed by PSRs and DAs.
Support documentation accuracy and adherence to clinical and administrative protocols.
Partner with the Practice Manager to address patient concerns, safety incidents, and compliance issues.
Act as the bridge between the Practice Manager and the team, ensuring clear communication and alignment on goals.
Lead team huddles to discuss daily priorities, challenges, and updates.
Support cross-training efforts to improve team flexibility and coverage.
Maintaining regular, consistent, and predictable punctuality and attendance, including being available, accessible, and able to complete all required essential functions and assigned job tasks onsite as directed during your regularly assigned schedule or your assigned site(s) normal business hours.
Completes assigned trainings via La Clinica’s learning module system (Relias) by required due date.
Other duties as assigned.