Dental Services Manager
About The Position
Community Health Service, Inc (CHSI) is seeking a full-time Dental Services Manager to join their Moorhead, MN team. CHSI's mission is to provide high-quality healthcare to the overlooked and underserved, with a focus on migrant and seasonal farmworkers and their families, and now expanded to all individuals in the community. The Dental Services Manager will provide clinical leadership to dental support staff, including direct supervision of dental assistants. This role involves developing high-performing teams, ensuring consistent workflows, maintaining regulatory compliance, advancing quality improvement, and supporting patient-centered care. In a dyad leadership model, the manager will partner with Site Managers for daily operations and collaborate with the Dental Director on clinical practice and quality outcomes. Travel between clinic sites is required.
Requirements
- Associate degree in Dental Hygiene or Dental Assistant from an accredited school
- Current State license to practice as a Dental Assistant or Dental Hygienist
- Current Basic Life Support Certification
- Minimum three years of dental experience
- Knowledge of and ability to apply dental principles and practices
- Demonstrated teaching ability and experience
- Skill in identifying problems, researching, and recommending resolutions
- Skill in developing and maintaining department quality assurance
- Skill in exercising a high degree of initiative, judgment, discretion, and decision-making
- Experience with OCHIN Epic, Wisdom, or other Electronic Health Records (EHRs)
- Knowledge and understanding of socio-economic and health problems of underserved populations
- Good problem-solving abilities with independent judgment utilizing initiative, discretion, and the nursing process as needed
- Demonstrated leadership abilities
- Effective communication with staff, dentists/providers, and patients
- Ability to handle stressful situations and work flexible hours
- Non-judgmental attitude
- Ability to work as a member of a team
- Ability to plan, organize, prioritize, and direct the work of others
- Ability to perform routine laboratory procedures as needed
- Ability to handle confidential material
- Demonstrated critical thinking skills
- Computer skills and knowledge of Microsoft Office software
Nice To Haves
- Program management experience
- Supervisory experience
- Experience in an integrated clinical setting
Responsibilities
- Leads dental support staff across CHSI locations
- Standardizes clinical workflows and dental procedures
- Develops dental policies and clinical support protocols
- Supports implementation of evidence-based practices
- Oversees dental assistant competencies
- Leads DA orientation and onboarding
- Directly supervises DA staff
- Coaches and develops DA leaders
- Completes performance evaluations
- Participates in hiring and onboarding
- Assists with succession planning
- Addresses performance concerns
- Builds a culture of accountability
- Participates in operational meetings
- Balances staffing needs with clinic operation
- Coordinates implementation of new workflows
- Solves clinical-operational issues collaboratively
- Supports provider productivity
- Collaborates to provide improvement for patient access
- Coordinates staffing coverage during absences
- Develops dental workflows with Dental Director
- Develops standards for sterilization program
- Completes reporting for referrals and improves workflows
- Develops standards for dental supplies
- Coordinates compliance of the sterilization program
- Oversees clinical emergency preparedness
- Develops dental documentation procedures and accountability
- Monitors dental quality metrics
- Participates in risk investigations
- Assists with FTCA readiness
- Participates in OSV preparation
- Monitors incident reporting
- Leads dental quality improvement with Dental Director
- Audits dental assistant documentation
- Collaborates on chronic disease initiatives
- Supports care gap closure
- Oversees dental outreach
- Supports care coordination with primary care and behavioral health
- Partners with Outreach & Enrollment (O&E) teams
- Uses Epic and Azara data to improve patient outcomes
Benefits
- Paid Time Off (PTO)
- Personal Days Off (PDO)
- Paid Holidays
- Retirement plans
- Medical insurance
- Dental insurance
- Vision insurance
- HSA Health Savings Account
- Flexible Spending Account
- Life & Disability Insurance
- Supplemental Voluntary Benefits
- Loan Reimbursement Options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
