Dental Receptionist

Family Health Centers of Southwest Florida Inc•Fort Myers, FL

About The Position

The Dental Receptionist provides reception support for dental patients and visitors. The role includes greeting people, determining their needs, directing them appropriately, answering questions and telephone calls, scheduling and rescheduling appointments, and completing related reception-area duties. The receptionist obtains necessary information and documents, maintains accurate appointment and patient records, and uses the electronic oral health record system to enter, retrieve, and document patient information. The position also requires respectful communication with patients and visitors and adherence to the Corporate Compliance program, including reporting improper or unethical conduct and violations of applicable requirements. Additional duties may be assigned as required.

Requirements

High school diploma, GED, or equivalent training and experience.
Ability to perform multiple tasks.
Basic math and computer skills.
Pleasant telephone manners and professional appearance.
Excellent customer service skills.
Good organizational skills and ability to manage multiple tasks simultaneously.
Interpersonal skills and ability to work cooperatively with multidisciplinary and multicultural staff.
Computer literacy and good typing skills, with a typing speed of 35 WPM.
Working knowledge of dental records and an electronic oral health record system.

Nice To Haves

Prior dental receptionist experience preferred.
Bilingual English/Spanish preferred.

Responsibilities

Greets visitors and patients, determines their needs, checks appointments, and directs them appropriately.
Answers questions and provides information in person or by telephone based on knowledge of the Center, department, policies, procedures, and regulations.
Secures necessary information and documents, including sign-in sheets, dental charts, and encounter forms.
Answers telephone calls using proper protocol.
Reschedules appointments and notifies patients of appointment changes.
Records “No Shows” and updates scheduler system information.
Immediately refers walk-in patients with severe or unusual symptoms or complaints to dental triage.
Conducts communications and transactions with patients and visitors in a mature, calm, sensitive, and respectful manner.
Performs additional duties such as translation when required.
Uses Medical Manager for patient registration, insurance updates, and procedure entry; may perform these functions as staffing needs dictate.
Verifies insurance and obtains authorization when required.
Uses the electronic oral health record system to enter, retrieve, and document patient information accurately and efficiently.
Reports improper or unethical conduct and violations of applicable laws, regulations, or program requirements in accordance with the Corporate Compliance program.
Performs other duties as required.