Dental Receptionist Trainee

Kalihi Palama Health Center•Honolulu, HI

4d•Onsite

About The Position

This position involves greeting patients, managing check-in and check-out processes, handling patient information and forms, processing payments, and performing various administrative tasks to ensure the smooth operation of the dental clinic. The role requires excellent customer service skills, attention to detail, and the ability to work with diverse patient populations.

Requirements

Basic mathematics skills
Computer and electronic record skills preferred.
Ability to work with people of all ages and backgrounds.
High School Graduate

Nice To Haves

AA certificate preferred
English/Chinese speaking preferred

Responsibilities

Greets patients, treating all with equal respect and courtesy
Ensures all patients sign in.
Prepares charts
Accurately registers patients (sets insurance, sets sliding scale, checks eligibility, updates demographics at each visit)
Ensures patient forms are filled and signed, alerts set in Dentrix.
Ensures all patient information is accurately placed in Dentrix, following Dentrix Administrator and Billing Department guidelines.
Informs patients of charges (potential) for the current days visit.
Informs patients of outstanding balances and ensures that patients have all outstanding balances paid before routine care is provided.
Advises walk-in patients of walk-in protocol
Advises scheduled patients, if provider is behind schedule. Offers to reschedule if patient does not wish to wait.
Informs provider through Dentrix or intercom the status of patient visit for the day (if patient will be late, cancellations etc.)
Monitors walk-in flow and follows guidelines for walk-in pre-screening.
Collects cash/visa/checks from patients and provides receipts to all patients. Verifies all personal checks w/ Vericheck and legibly writes approval number on all checks.
Informs patient of all possible payments expected for next visit procedures.
Cross-checks all charges (including Medicaid) with set insurance, Medicaid or sliding scale. If there are discrepancies, this is corrected/addressed according to Billing Department recommendation
Issues refunds or refund requests according to department guidelines
Issues next appointment cards with date/time/provider/possible charges for all patients
Supports and promotes recall for all patients
Maintains record of cash in cash box/pouch
Turns in payments from patients at the end of the day to Billing Department (ensures 2nd count of collections –Director, Office Manager or available billing staff)
Pulls and files charts, x-rays and returning referrals
Submits treatment preauthorization requests and documents their return
Reconfirms patient appointments and documents this in Dentrix
Answers phones and clears phone lines
Facilitates accurate internal and external referral (Quest, CCMC, Specialists, KPHC departments, physician etc.) and documents their return
Submits Day Reports through Director
Purges charts according to department guidelines
Schedules providers according department guidelines.
Inventories and orders forms and front supplies
Maintains list of patients available on short notice
Arranges for interpreters
Perform other related duties as assigned
Observe safety and security procedures; determine appropriate actions beyond guidelines; report potentially unsafe conditions; use equipment and materials properly.