Dental Receptionist Trainee

Kalihi Palama Health Center•Honolulu, HI

3d•Onsite

About The Position

This position is responsible for greeting patients, managing check-in and check-out processes, handling patient registration, processing payments, and maintaining patient records. The role involves ensuring accurate data entry in Dentrix, communicating with patients about charges and balances, and supporting clinic operations through various administrative tasks.

Requirements

Basic mathematics skills.
Computer and electronic record skills preferred.
Ability to work with people of all ages and backgrounds.
High School Graduate.

Nice To Haves

AA certificate preferred.
English/Chinese speaking preferred.

Responsibilities

Greets patients with respect and courtesy.
Ensures all patients sign in.
Prepares patient charts.
Accurately registers patients, including setting insurance, sliding scale, checking eligibility, and updating demographics.
Ensures patient forms are completed and signed, and alerts are set in Dentrix.
Accurately enters all patient information into Dentrix following guidelines.
Informs patients of potential charges for their visit and outstanding balances, ensuring payment before care.
Advises walk-in patients of protocol and scheduled patients if the provider is behind schedule, offering rescheduling if needed.
Informs providers of patient visit status (late arrivals, cancellations).
Monitors walk-in flow and performs pre-screening.
Collects payments (cash, visa, checks) and provides receipts.
Verifies personal checks and records approval numbers.
Informs patients of expected payments for future visits.
Cross-checks charges with insurance, Medicaid, or sliding scale, addressing discrepancies.
Issues refunds or refund requests according to guidelines.
Issues next appointment cards with relevant details.
Supports and promotes patient recall.
Maintains a record of cash in the cash box/pouch.
Turns in daily patient collections to the Billing Department with a second count.
Pulls and files charts, x-rays, and returning referrals.
Submits and documents the return of treatment preauthorization requests.
Reconfirms patient appointments and documents them in Dentrix.
Answers phones and clears phone lines.
Facilitates accurate internal and external referrals and documents their return.
Submits Day Reports through the Director.
Purges charts according to department guidelines.
Schedules providers according to department guidelines.
Inventories and orders forms and front office supplies.
Maintains a list of patients available on short notice.
Arranges for interpreters.
Performs other related duties as assigned.
Observes safety and security procedures, determines appropriate actions beyond guidelines, reports potentially unsafe conditions, and uses equipment and materials properly.