Dental Receptionist/RDA

RIVERSIDE SAN BERNARDINO COUNTY INDIAN HEALTH INC•Barstow, CA

15h•Onsite

About The Position

The Dental Receptionist provides front desk customer relation services to RSBCIHI patients and staff, and completes clerical duties to facilitate the daily operation of the Dental Department. On occasion, the receptionist may be called on to assist with patient care, thus the receptionist should also maintain RDA licensure. The incumbent must be professional, detail-oriented, possess exceptional interpersonal skills, and be able to handle a fast-paced environment. Must be able to work with the Indian community and be sensitive to the Indian culture and its needs.

Requirements

High school diploma or equivalent
Successfully completed a Registered Dental Assistant (RDA) training program or certification
Passed the dental X-ray (radiation safety) examination
Current Registered Dental Assistant license issued by the Dental Board of California
Minimum of one year of office, management experience
Computerized data system experience
CPR (BLS Provider) certification through the American Heart Association (AHA) or the American Red Cross
Ability to work with various types of patients from the young to the elderly
Use of digital radiographs and electronic dental record keeping
Proper phone etiquette
Ability to use various Microsoft Office programs
Typing speed 30 wpm
Familiarization with proper infection control and sterilization processes
Kind and personable chairside manner with patients

Nice To Haves

At least one year of dental assisting experience in the clinical setting
New graduate applicants considered in exceptional circumstances

Responsibilities

Greets and welcomes patients.
Assures that all appropriate in-take forms have been filled out before the patient’s chart is given to the back office.
Ensures that new patient demographics is updated on forms and in the computer.
Checks out patient.
Ensures that subsequent, follow-up and recall appointments are scheduled, as directed by the dentist and hygienist.
Maintains appointment book on the computer with appropriate blocking and closures.
Confirms all appointments for the following day.
Responsible for maintaining the patient records in a confidential manner.
Responsible for obtaining and completion of insurance forms and pre-authorizations for Dent-Cal, personal billing or any other funding source that is applicable.
Works closely with Billing Director in implementing billing procedures.
Responsible for making appropriate patient referrals to Patient Services for Medi-Cal eligibility inquiries, patient advocate contacts, and any other patient-centered issues
Responsible for collecting fees, giving patients receipts, posting payments and submitting/depositing monies with paperwork.
Responsible for submitting lab invoices for payment to Purchase Referred Care and Billing with appropriate paperwork
Maintains a variety of recurring reports related to dental activities as is requested by the Dental Director or Supervisor.
Following specialist referrals, ensures that post-operative reports are received, reviewed by a dentist and scanned in the patient’s chart.
Performs clinic-support activities that may include chair-side assistance.
In absence of Dental Assistant, assists dentist at chair-side as anticipated or required in all phases of general dentistry, always following RDA licensure allowable duties.
Passes instruments and materials to and retrieves them from the dentist; keeps area of operation clear using high speed evacuator, suction tip and irrigation; retracts tissue, tongue and cheek.
Charts examinations and treatment information as relayed by dentist on patient records.
Sterilizes instruments, materials and equipment; prepares cassette tray.
Maintains dental equipment in a clean and operative condition.
Other duties as may be required to effectively carry out daily operations of the dental program and provide quality care to patients.